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Service Desk It Jobs in Wisconsin (NOW HIRING)

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... Experience working in a high-volume or call center-based IT support environment * Strong ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... Experience working in a high-volume or call center-based IT support environment * Strong ...

Marion Body Works

IT Service Specialist

Marion, WI · On-site

We are looking for an IT Service Specialist to join our team supporting our Marion, WI and/or ... Perform first level Service Desk support and utilize best practices for hardware and software ...

LRS

Service Desk Technician

Milwaukee, WI

$20 - $25/hr

The Service Desk Technician is responsible for providing courteous and effective technical support ... Participate as an active and supportive member of the IT team, contributing to continuous ...

Infosys

Service Desk Manager

Milwaukee, WI · On-site

Service Desk Manager In this role, you will manage end to end IT Service desk operations. Plan and monitor resource deployment, review daily performance, staffing plan, work allocation, governance ...

Infosys

Service Desk Manager

Milwaukee, WI · On-site

... IT Service desk operations. Plan and monitor resource deployment, review daily performance ... staffing plan, work allocation, governance adherence and interacts with the client with the ...

Bruker

IT Service Engineer

Middleton, WI · Remote

$57K - $91K/yr

IT Service Engineer Job Locations US-WI | US-TX | US-MN-Minneapolis | US-CO | US-AR ID 2026-19332 ... Experience in a high volume Service Desk environment * Knowledge of ticketing systems and process ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Waunakee, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Wisconsin? For Service Desk It jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Wisconsin look for? The top searched job categories for Service Desk It jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk It jobs? Cities in Wisconsin with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Wisconsin as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution.
Information Technology (IT) Technician

Information Technology (IT) Technician

School District of Onalaska

Onalaska, WI • On-site

Full-time

Posted 13 days ago

Job description

The School District of Onalaska is accepting applications for a full-time Information Technology Technician

Position Summary

The Information Technology Technician provides service and support to students and district employees in the technological areas of computers, telecommunications, networking, as well as educational and administrative software support.

Qualifications

  1. Associate degree in computer information systems or equivalent combination of education, training, and experience.
  2. Experience in a K-12 academic institution is preferred.
  3. Experience in a Help Desk, Service Desk, or technical customer support environment is required.
  4. Experience with Windows Server and Active Directory is preferred.
  5. Experience with Windows workstations and ChromeOS in a network environment is required.
  6. Demonstrated knowledge of hardware and software troubleshooting as well as problem-solving skills.
  7. Ability and willingness to learn new systems and technology.
  8. Solid organizational skills and the ability to prioritize tasks in a timely fashion.
  9. Good communication skills (both written and verbal) with an emphasis on customer satisfaction.
  10. Must be organized and able to work with detailed records.
  11. Such qualifications as the administration may find appropriate.

Full job description is attached to this job posting.


Please complete the online cover letter addressed to Eric Wight, Director of Information Technology, and attach a resume.


We are seeking individuals who embody Onalaska's core values of Belonging, Engagement, Continuous Improvement, Collaboration, and Integrity.
The School District of Onalaska is an equal opportunity employer and does not discriminate against applicants on the basis of age, race, religion, sex or sexual orientation, disability, citizenship status, marital status, pregnancy, national origin, handicap, creed, color, political affiliation, genetic information, ancestry, arrest or conviction record, or military service. The District encourages applications from all segments of the population.

Candidates seeking accommodations during an interview are encouraged to indicate such at the time they are contacted to interview.


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