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Service Desk It Jobs in Madison, WI (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) * Strong communication and customer ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... Experience working in a high-volume or call center-based IT support environment * Strong ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... Experience working in a high-volume or call center-based IT support environment * Strong ...

Bruker

IT Service Engineer

Middleton, WI · Remote

$57K - $91K/yr

IT Service Engineer Job Locations US-WI | US-TX | US-MN-Minneapolis | US-CO | US-AR ID 2026-19332 ... Experience in a high volume Service Desk environment * Knowledge of ticketing systems and process ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Waunakee, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Middleton, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Verona, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and escalation protocols * Provide hands-on technical support to end users by diagnosing and resolving system ...

Perkins Coie LLP

Service Desk Support Technician

Madison, WI · On-site

$54.21K - $83.66K/yr

The Service Desk Support Technician will become proficient in routing all support requests to a ... Ability to quickly assimilate advanced technical information and organize and prioritize multiple ...

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Service Desk It information

See Madison, WI salary details

$11

$24

$36

How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Madison, WI is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Madison, WI? For Service Desk It jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Madison, WI look for? The top searched job categories for Service Desk It jobs in Madison, WI are:
What cities near Madison, WI are hiring for Service Desk It jobs? Cities near Madison, WI with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Madison, WI as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,067 per year, or $24.1 per hour.
Help Desk III

Help Desk III

MARS Solutions Group

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Posted 27 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
Interview Process: via Microsoft Teams

Note: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Top Required Skills & Years of Experience:

  • Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
  • Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
  • Strong communication and customer service skills

Nice to Have Skills:

  • Familiarity with ITSM/ticketing systems e.g. Cherwell
  • Experience writing technical and user documentation
  • Image and deploy PCs (2-5 years' experience
 

TIME % GOALS AND WORKER ACTIVITIES:

60% A. Provide professional and exceptional first line support for all customers utilizing the client IT services.

  • Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve incidents with workstations, printers, copiers and scanners.
  • Provide training and education to customers.
  • Research solutions using available information found in the knowledgebase and the IT service desk system.
  • Follow standard service desk procedures.
  • Accurately record, update and document requests using the IT service desk system.
  • Maintain accurate inventory of all hardware and software resources.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Maintain excellent communication with all end users and other members of the department.
  • Work with outside vendors as needed.

30% B. Multidivisional hardware and software technical support for WISDOT multi-Divisional customers.

  • Configure, install, and upgrade computer hardware and software.
  • Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc…)
  • Perform equipment moves and surplus outdated and no longer used equipment.

10% C. Create/Maintain Documentation and knowledgebase.

  • Assist with the development and maintenance of communication templates and procedures.
  • Assist with the development and maintenance of the service desk system and knowledgebase.
  • Assist with the development and maintenance of standard operating and escalation procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • The employee must have comprehensive knowledge of the systems and applications identified below:
  • Personal computer operating systems including Microsoft Windows 11.
  • Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc.
  • Ability to clearly communicate technical concepts to various stakeholders, including those from a non-technical background.
  • Exceptional oral and written communication skills.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
  • Ability to multi-task in a fast-paced environment.
  • Skill and ability to provide a positive and efficient customer service experience.
  • Strong organizational skills.
  • Strong understanding of problem-solving methods and practices.
  • Experience developing appropriate documentation for customers and service desk staff.
  • Understanding of ITIL Service Desk Incident Management methods and practices.
  • Experience identifying trends for Major Incident identification
  • Understanding of Knowledge Management principles and their benefits within a Service Desk team.
  • Ability to participate in larger technical projects such as the customization and integration of new or modified help desk telephonic systems, incident/problem/change management systems and
  • other related business software.