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Service Desk It Jobs in Wisconsin (NOW HIRING)

City Brewing Co

IT Manager, Service Desk

La Crosse, WI · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

Pella Corporation

IT Service Desk

Medford, WI

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical ...

Pella Corporation

IT Service Desk

Medford, WI · On-site

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical ...

Pella Corporation

IT Service Desk

Medford, WI

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) * Strong communication and customer ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Service Desk Technician Or Field Engineer Are you a resourceful IT troubleshooter, or have a passion for technology inside and outside of the professional world? Stamm Technologies has multiple ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

We specialize in managed IT services, professional consulting, on-premise security, commercial ... Provide Level 2 service desk support by handling client requests and resolving more advanced ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

We specialize in managed IT services, professional consulting, on-premise security, commercial ... Provide Level 2 service desk support by handling client requests and resolving more advanced ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

We specialize in managed IT services, professional consulting, on-premise security, commercial ... Provide Level 2 service desk support by handling client requests and resolving more advanced ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Stamm Technologies has multiple openings on our team for a Service Desk Technician or Field Engineer. Please specify in your cover letter which position you are applying for. Most of our clients rely ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Stamm Technologies has multiple openings on our team for a Service Desk Technician or Field Engineer. Please specify in your cover letter which position you are applying for. Most of our clients rely ...

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Wisconsin? For Service Desk It jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Wisconsin look for? The top searched job categories for Service Desk It jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk It jobs? Cities in Wisconsin with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Wisconsin as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution.
IT Manager, Service Desk

IT Manager, Service Desk

City Brewing Co

La Crosse, WI • On-site

Full-time

Posted 13 hours ago

City Brewing Company rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

42nd of 377 rated food and drinks producers

Job description

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures alignment with ITIL best practices and organizational objectives.

Duties and Responsibilities

  • Lead, mentor, and develop a team of Service Desk analysts across multiple sites.
  • Define team performance goals, KPIs, and SLAs to ensure high-quality service delivery.
  • Establish 24/7 coverage schedules, on-call rotations, and resource planning to meet business needs.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Own incident, problem, and request management processes, ensuring consistent application of best practices.
  • Drive root cause analysis and problem management to reduce recurring incidents.
  • Function as the primary escalation point for critical service issues and ensure timely resolution.
  • Provide after-hours support when needed.
  • Maintain and improve the IT knowledge base and self-service portal.
  • Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder communication.
  • Partner with Infrastructure, Applications, and Cybersecurity teams to deliver technology initiatives.
  • Identify opportunities for process automation, efficiency, and improved end-user experience.
  • Ensure compliance with IT policies, security standards, and audit requirements.
  • Define and enforce hardware and software standards for end users.
  • Oversee the lifecycle management of end-user devices, applications, and licenses.
  • Coordinate IT onboarding and training for new hires and contractors.

Minimum Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 5+ years of IT Service Desk or End-User Services experience, with at least 2 years in a leadership/managerial role.
  • Strong understanding of Service Desk Management Frameworks (i.e.ITIL)
  • Proven experience managing IT projects from initiation through completion.
  • Hands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management).
  • Excellent communication, leadership, and problem-solving skills
  • Willingness to travel to other sites domestically (20% annually)
  • Ability to manage competing priorities in a fast-paced 24/7 manufacturing environment.

City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.