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Service Desk Associate Jobs in Sparta, WI (NOW HIRING)

Ashley Global Retail, LLC

Retail Sales Associate

Blair, WI · On-site

$15.25 - $17.50/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

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Service Desk Associate information

See Sparta, WI salary details

$7

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Sparta, WI is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $21.97 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Sparta, WI are hiring for Service Desk Associate jobs? Cities near Sparta, WI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Sparta, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,939 per year, or $18.7 per hour.

Sales Associate - FULL TIME

Theisen's Home Farm Auto

Sparta, WI • On-site

$13.75 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Theisen's rating

6.2

Company rating: 6.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

321st of 732 rated retailers

Job description

Job Type
Full-time
Description
Sales Associate
Employment Type: Full Time
Supervisor: Store Manager
Job Description
The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen's the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.
Qualifications
  • 3-12 months retail experience preferred
  • Valid driver's License with a clean driving record

Key Responsibilities
  • Provide excellent customer service
  • Approach customers storewide and ask if help is needed and take them to the location of merchandise
  • Explain benefits and features of merchandise to customers and suggest add-on merchandise
  • Maintain general knowledge of all products, may need to have expertise in specific product areas
  • Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
  • Answer telephone and customer questions within established guidelines
  • Practice and maintain security measures
  • Communicate out-of-stocks using hot sheet/new item requests
  • Use radios to request additional help
  • Assist customers with check out and carryouts
  • Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
  • Receive merchandise shipments, and check them against receiving reports
  • Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
  • Restock shelves and displays and assemble products as needed
  • Process Interstore transfers
  • Cleaning duties which include but aren't limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
  • Maintain cleanliness and merchandising that meets or exceeds the Theisen's Brand requirements
  • Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Required Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Good customer service skills
  • Basic math skills
  • Exhibit a high level of integrity and business ethics
  • Ability to answer phones, and learn cash register functions
  • Familiar with forklift and pallet jack operations is preferred but not required
  • Excellent verbal communication skills
  • Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands
Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.
Work Environment and Working Conditions
Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.
Benefits
Part-Time and Full-Time Eligible:
  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values
At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.
We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.
Theisen's is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

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