Service Desk Associate Jobs in Sparta, WI (NOW HIRING)

Scheduled Weekly Hours:

Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team.

This is an excellent opportunity for an early-career IT professional who is passionate about technology, customer service, and problem-solving. In this role, you will provide technical support for end-user devices, software applications, and connectivity issues while working closely with colleagues across the organization to ensure a seamless technology experience.

What You'll Do:

The End User Computing EngineerAssociateis responsible forthe hardware, software, and its connectivity to the network infrastructure that end-users rely on for their work. They providefirst leveltechnical support, troubleshoot issues, andassistinmanagingthe lifecycle of user devices and applications. The End User Computing EngineerAssociateprovides specialized technical support, consultation, and training services,coordinatingandassistingin developing standards for enterprise end user device technologies. This role involves working with users at all levels of the organization and IS teams to support end user devices.

Working closelywith other technical resources, the End User Computing EngineerAssociatefollows procedures, workflows, and tools to deliver exceptional support and customer service tomaintainstandardEmplifyHealth operations. The Engineer must be comfortable providing technicalassistanceboth remotely and in person. Additionally, excellent communication skills are essential for sharing information with users within the department.

MajorResponsibilities:

• Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.

• Collaborate with users at all levels of the organization toidentifyoperational needs and explore information systems options.

• Test end user devices to ensure they are functioning effectively before implementation or installation.

• Work on assignments related to end user devices or other sections of projects and report on project task statuses.

• Assistin preparing support documentation and knowledge documentation as needed.

• Serve as the point of escalation for end user device issues/problems triaged from the Help Desk.

• Participate in root cause analysis for all solutionsmaintainedwithin the ITDS department.

• Adheres to regular and predictable attendance.

What's Available:

• Fulltime, 80 hours biweekly (1.0 FTE)

• Schedule: Typically Monday-Friday 11:30am-8:00pm

• Location: This role will require working onsite at Main Campus in La Crosse, WI

• Compensation: Starting pay of $23.13/hour and up based on relevant work experience + applicable shift differentials for working a PM Schedule
  

What You'll Need:

• Education: Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and education

• Experience: No professional experience required. Candidates with prior customer-facing technical support, end-user support, or general IT experience, Preferred

• Ability to perform desktop support functions including PC imaging, SCCM and Microsoft Intune application/device deployments, Active Directory user and device administration, hardware setup, software installation, and technical troubleshooting.

• License/ Certification: Valid Driver's License, Required

• ServiceNow Asset Management (Training), CompTIA A+ (certification), Microsoft 365 Certified: Endpoint Administrator Associate (Certification), Desired

• Strong customer service and communication skills.

• Ability to troubleshoot technical issues and learn new technologies quickly.

• Ability to work well independently

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Professional Development:Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center

• Additional Employee Discounts and PerksOther benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer