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Service Desk Associate Jobs in Madison, AL (NOW HIRING)

Griffin Associates

CSR Desk Position

Huntsville, AL · On-site

GRIFFIN Recruiters Job Openings >> CSR Desk Position CSR Desk Position Summary Title: CSR Desk Position ID: 1365 Location: Huntsville, AL More about this job > Description CSR Desk Position

Ascent Hospitality

Front Desk Supervisor

Huntsville, AL · On-site

$16.25 - $21/hr

Accountable for guest satisfaction by ensuring service standards are met and guests' needs and ... associates. * Evaluates staff performance and coaches to ensure standards are met. * Works in ...

Ascent Hospitality

Front Desk Supervisor

Huntsville, AL · On-site

$16.75 - $21.75/hr

Accountable for guest satisfaction by ensuring service standards are met and guests' needs and ... associates. * Evaluates staff performance and coaches to ensure standards are met. * Works in ...

B&A

Front Desk / Receptionist

Huntsville, AL · On-site

$14 - $18/hr

Description Front Desk / Receptionist: At B&A, we foster and embrace a distinct set of values that ... equivalent; associate degree preferred. * 1+ years of receptionist, customer service ...

ASM Research

VMWare Systems Administrator

Athens, AL · On-site

Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents ... Bachelor's degree in Information Technology, Computer Science, or related field; or Associate ...

Pep Boys

General Sales & Service Tech

Huntsville, AL · On-site

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

General Sales & Service Tech

Athens, AL · On-site

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

General Sales & Service Tech

Huntsville, AL · On-site

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

General Sales & Service Tech

Athens, AL · On-site

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Create self-service materials to empower end-users to resolve common issues independently * Assist ... Associate's or Bachelor's Degree in technology-related field * Work experience in a higher ...

Issa

Front Desk Sales Nights 5pm-10pm

Athens, AL · On-site

$9 - $13/hr

Front Desk Night Shift We are looking to hire for front desk nights during the night from 5pm-10pm ... You are responsible for cleaning, making calls, and overall customer service. We want someone who ...

Ross Stores

Assistant Store Manager

Huntsville, AL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores

Store Manager

Huntsville, AL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Leads all ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Madison, AL

Service Desk Associate information

See Madison, AL salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Madison, AL is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.35 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Madison, AL?

The most popular types of Service Desk jobs in Madison, AL are:

What are popular job titles related to Service Desk Associate jobs in Madison, AL?

For Service Desk Associate jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Madison, AL look for?

The top searched job categories for Service Desk Associate jobs in Madison, AL are:

What cities near Madison, AL are hiring for Service Desk Associate jobs?

Cities near Madison, AL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,776 per year, or $18.2 per hour.

Associate Service Desk Technician (Tier 1) - PAE Fires IT Support

Technology, Automation, and Management, Inc.

Huntsville, AL

$20.75 - $28/hr

Full-time

Re-posted 22 days ago

Job description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Initial Contact & Triage (PWS 1.16.6.1, 1.16.6.3): Serves as the first point of contact for all user inquiries, performing initial triage, password resets, account unlocks, and routine troubleshooting. Ensures that standard, quick-resolution requests are addressed promptly to maintain consistent response times and customer satisfaction regardless of ticket workload fluctuations.
    • Cross-Functional Equipment Support (PWS 1.16.6.4, 1.16.10.2):** Cross-trained in Equipment Support and Asset Management receiving/tracking. Logs and documents equipment moves, adds, and changes during user support interactions, capturing serial numbers and locations in real time as part of the ticket workflow. Provides direct backup capability to Desktop Support/Field Technicians during high-volume deployment periods.