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Service Desk Associate Jobs in Anniston, AL (NOW HIRING)

Ross Stores

Store Manager

Pell City, AL · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross

Store Manager

Pell City, AL · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Marvin's Building Materials

Team Leader

Talladega, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensure aggressive customer service is defined to associates and demonstrated as part of total store ... service desk * Other functions as assigned by her/his supervisor Successful Team Leaders: Must ...

Marvin's Building Materials

Team Leader

Gadsden, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensure aggressive customer service is defined to associates and demonstrated as part of total store ... service desk * Other functions as assigned by her/his supervisor Successful Team Leaders: Must ...

Ross Stores

Store Manager

Pell City, AL

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Phenom People

Customer Service Part Time

Anniston, AL · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Oxford, AL · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Home2 Suites Oxford AL

Guest Services Manager

Oxford, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain ...

ZMC Hotels

Guest Services Manager

Oxford, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain ...

Home Depot

Cashier

Oxford, AL · On-site

$9.50 - $12.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Pell City, AL · On-site

$9.75 - $13.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Oxford, AL

$9.50 - $12.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Pell City, AL

$9.75 - $13.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Food City

Professional Shopper

Gadsden, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Maintain cleanliness and organization of desk and staging areas. * Be familiar with the Food City ... associates through our employee stock ownership plan, promoting tremendous pride in the services ...

Dr. Phillips Dental - Anniston

Business Assistant I

Anniston, AL · On-site

$16.25 - $21.75/hr

  • Dental

  • Vision

Runs all functions at the front desk including but not limited to scheduling, answering phones ... Exhibit outstanding customer service with patient as priority; partnering with staff, timely and ...

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Service Desk Associate information

See Anniston, AL salary details

$7

$17

$33

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Anniston, AL is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $21.06 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Anniston, AL look for?

The top searched job categories for Service Desk Associate jobs in Anniston, AL are:

What cities near Anniston, AL are hiring for Service Desk Associate jobs?

Cities near Anniston, AL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Anniston, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,287 per year, or $17.9 per hour.

Front Desk Supervisor - Cheaha State Park

Guest Services, Inc.

Delta, AL • On-site

$14.75 - $19.25/hr

Full-time

Re-posted 4 days ago

Guest Services Inc. rating

6.8

Company rating: 6.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

22nd of 68 rated caterers

Job description

Compensation Amount:
16.00 USD Hourly
Job Summary:
The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service.
Job Description:
ESSENTIAL FUNCTIONS
  • Receive direction from the Lodging Manager and assist in the overall management of the unit's operations, including planning and developing daily operations, forecasting, and analyzing sales, labor, and profit; and ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
  • Assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
    Respond to guest inquiries and resolve customer complaints.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Lodging Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
  • Oversees front desk and lobby area.
  • Assist in coordinating the Front Desk and the Housekeeping Department.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Bilingual is a plus (English/Spanish).
  • Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations and POS systems.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

What Guest Services Inc. employees say

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Hours and flexibility

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About Guest Services

Sourced by ZipRecruiter

Guest Services, Inc. is a well-established company located in Fairfax, VA, United States, operating in the Hospitality and Food Services industry. The company’s official website is guestservices.com. It was originally founded in 1917 as a small group of soda fountains and since then, it has grown into a nationwide platform providing various services. The wide range of services includes dining, recreation, retail, lodging, and facility management services. The company primarily serves government agencies, corporations, schools, state and national parks, healthcare facilities, and even private homes.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Fairfax, VA, US

Year founded

1917

Social media

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