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Service Desk Associate Jobs in Madison, AL (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ...

Pet Paradise

Front Desk Associate- Huntsville

Madison, AL · On-site

$13.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Front Desk Associate. Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date ... Discounted Veterinary Care and Grooming Services (per location) * Dog/Cat Adoption Assistance

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support. * CompTIA ...

Summit 7 Systems

Summit 7 Service Desk Analyst

Huntsville, AL · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate or bachelor's degree in computer science or MIS from a reputable institute OR one (1) years of IT or related experience. Special preference for service desk/desk side support. * CompTIA ...

Summit 7 Careers

Summit 7 Service Desk Analyst

Huntsville, AL · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate or bachelor's degree in computer science or MIS from a reputable institute OR one (1) years of IT or related experience. Special preference for service desk/desk side support. * CompTIA ...

ISSA Personal Trainers

Front Desk

Athens, AL · On-site

$9/hr

  • Medical

  • Dental

  • Vision

Paid training and development in customer service, fitness operations, and sales * Career growth opportunities in personal training, sales, or management roles * Free or discounted gym membership ...

Issa

Front Desk

Athens, AL · On-site

$9/hr

  • Medical

  • Dental

  • Vision

Paid training and development in customer service, fitness operations, and sales * Career growth opportunities in personal training, sales, or management roles * Free or discounted gym membership ...

Workout Anytime

Front Desk

Athens, AL · On-site

$9/hr

  • Medical

  • Dental

  • Vision

Paid training and development in customer service, fitness operations, and sales * Career growth opportunities in personal training, sales, or management roles * Free or discounted gym membership ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Madison, AL

Service Desk Associate information

See Madison, AL salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk associate in Madison, AL is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.35 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Madison, AL?

The most popular types of Service Desk jobs in Madison, AL are:

What are popular job titles related to Service Desk Associate jobs in Madison, AL?

For Service Desk Associate jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Madison, AL look for?

The top searched job categories for Service Desk Associate jobs in Madison, AL are:

What cities near Madison, AL are hiring for Service Desk Associate jobs?

Cities near Madison, AL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,776 per year, or $18.2 per hour.

Service Desk Manager

Interactive Process Technology LLC

Huntsville, AL • On-site

Full-time

Re-posted 21 days ago

Job description

Service Desk Manager
Redstone Arsenal/Huntsville, AL
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
Job Description:
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management.
Responsibilities:
  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
  • Manage ticket queues, prioritization and escalation paths
  • Work with the government to establish KPIs and ensure SLA compliance
  • Monitor response and resolution times
  • Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
  • Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
  • Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
  • Implement automation for repetitive tasks

Requirements:
  • Bachelor's degree in a related field
  • Employee Relations experience desired
  • Ten (10) years of prior experience in a similar role
  • ServiceNow experience
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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