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Service Desk Associate Jobs in Longview, WA (NOW HIRING)

Jeffrey Chain

IT Specialist

Woodland, WA · On-site

$75K - $87K/yr

A member of the service desk team, the role will ensure that requests are prioritized and managed ... Associates would be expected to sit, stand, reach overhead, bend over, squat, climb, or crawl at ...

Home Depot

Pro Customer Service/Sales

Longview, WA · On-site

$18.50 - $19.50/hr

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Longview, WA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

MM International

Field IT Technician

Battle Ground, WA · On-site

Tier-2 Help Desk Support (Field IT) - Battleground, WA 98604 Duration: 6 months to start Payrate ... Excellent customer service, interpersonal and communication skills * Strong prioritization skills

Camping World Holdings

Receptionist

Woodland, WA · On-site

$16 - $21/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World Holdings, Inc.

Receptionist

Woodland, WA · On-site

$16 - $21/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World Holdings, Inc.

Receptionist

Woodland, WA · On-site

$16 - $21/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Receptionist

Woodland, WA · On-site

$18 - $20.80/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Receptionist

Woodland, WA · On-site

$18 - $20.80/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

CWI

Receptionist

Woodland, WA · On-site

$16 - $21/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Home Depot

Cashier

Longview, WA · On-site

$17.50 - $18.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Longview, WA · On-site

$12.75 - $17.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

McMenamins

Kalama Harbor Lodge Host/Food Runner

Kalama, WA · On-site

$17.13 - $18.13/hr

... desk attendants to sales associates, from server to manager and many other continuing stories ... Enjoy working in a busy customer service-oriented environment Community * Resurrection of historic ...

McMenamins

Kalama Harbor Lodge Line Cook

Kalama, WA · On-site

$17.13 - $23.13/hr

... desk attendants to sales associates, from server to manager and many other continuing stories ... Enjoy working in a busy customer service-oriented environment Community * Resurrection of historic ...

McMenamins

Kalama Harbor Lodge Line Cook

Kalama, WA · On-site

$17.13 - $23.13/hr

... desk attendants to sales associates, from server to manager and many other continuing stories ... Enjoy working in a busy customer service-oriented environment Community * Resurrection of historic ...

McMenamins

Sand Trap Bartender

OR · On-site

... desk attendants to sales associates, from server to manager and many other continuing stories ... Enjoy working in a busy customer service-oriented environment Community * Resurrection of historic ...

McMenamins

Sand Trap Server

OR · On-site

... desk attendants to sales associates, from server to manager and many other continuing stories ... Enjoy working in a busy customer service-oriented environment Community * Resurrection of historic ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Longview, WA

Service Desk Associate information

See Longview, WA salary details

$9

$21

$40

How much do service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service desk associate in Longview, WA is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $25.62 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Longview, WA?

For Service Desk Associate jobs in Longview, WA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Longview, WA look for?

The top searched job categories for Service Desk Associate jobs in Longview, WA are:

What cities near Longview, WA are hiring for Service Desk Associate jobs?

Cities near Longview, WA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Longview, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,405 per year, or $21.8 per hour.

IT Specialist

Jeffrey Chain

Woodland, WA • On-site

$75K - $87K/yr

Full-time

Posted 19 days ago

Job description

Summary of Job –

To provide 1st & 2nd line IT infrastructure and applications support to Renolds internal customers. A member of the service desk team, the role will ensure that requests are prioritized and managed in an efficient and timely manner. Acting as the first point of contact for all IT related requests, the role will represent the business IT function in a professional and efficient manner.

Function & Scope of Responsibility –

• Provide first point of contact for all IT related incidents and service requests

• Ensure all support activities are logged, managed and maintained via the IT service management platform

• Prioritize and manage workload to ensure the most effective support is provided to the business and customers

• Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability

• Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary

• Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.

• Ensure all requirements and guidelines from head office are followed and implemented

Authority/Decision Making –

While this role has no supervisory responsibility, they will have authority to report risk of IT abuse or policy violation, as well as assigning laptops, cell phones, and other IT equipment to associates. Candidates must be able to work independently, with little on site supervision.

Skills, Knowledge, Experience Required

• Strong knowledge of ERP system required

• Syspro experience preferred

• 2 years+ of network and help desk experience

• Excellent customer service skills

• Previous exposure to a busy service desk environment

• Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)

• Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)

• Exposure to IPT or UC environments

• Able to demonstrate excellent problem diagnosis and troubleshooting skills

• Able to perform well under pressure and deliver to agreed timescales

Education or Professional Qualifications

- Information Technology related degree - Desirable

- ITIL Foundation – Desirable

- IT related professional qualification – Desirable

Working Environment and Physical Demands -

The working environment is both manufacturing and office facilities. The candidate would be expected to support sites both remotely and on site in our Woodland, Washington facility.

Other sites within the region include:

• Woodland, Washington

• Newberg, Oregon

• Surrey, BC

• Montreal, Quebec

• Quebec City, Quebec

Up to 20% travel could be expected.

Associates would be expected to sit, stand, reach overhead, bend over, squat, climb, or crawl at times. Lifting requirements up to 25lbs, anything over 25lbs requires a team lift.

Other Requirements & Competencies -

• Knowledgeability of the equipment and technology needed for the role

• Solid troubleshooting abilities in diagnosing and fixing hardware software issues

• Analytical acumen; Being able to analyze complex issues and devise effective solutions

• Ability to implement and follow a standard

• Critical thinking

• Adaptability to support where needed and flexibility to move around the business

• Project Management: adhering to budget and project timelines as assigned

• Ability to escalate issues to the proper source when appropriate

Renold is an equal opportunity employer committed to not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.


Monday - Friday; 8am - 5pm
Please note this role is a salary exempt role and overtime or hours outside of normal business hours could be required. Included but not limited to evenings, weekends, or early mornings.