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Service Desk Associate Jobs in Justice, IL (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$16 - $20.50/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$17 - $18/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Stratton Amenities

Front Desk Concierge

Chicago, IL

$17 - $18/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Blink Fitness

Front Desk Associate

Evanston, IL · On-site

$15 - $16/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... Excellent customer service skills * Enthusiastic, energetic, friendly, and personable COMPENSATION ...

The Edge Fitness Clubs

Front Desk Associate

Naperville, IL · On-site

$14 - $18/hr

Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying "hello" and "goodbye ...

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Service Desk Associate information

See Justice, IL salary details

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How much do service desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk associate in Justice, IL is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.23 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Justice, IL are hiring for Service Desk Associate jobs? Cities near Justice, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you

Hospitality Front Desk Associate

TCA Professional Services

Chicago, IL

$21/hr

Full-time

Re-posted 16 days ago

Job description

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.

The Position

Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

You will love this job if:

  • You love inspiring a sense of community and providing personal attention

  • You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner

  • You consistently strive to create a lasting first impression

  • You thrive in creating memorable moments for members and guests

  • You are passionate about helping others

  • You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members

  • Receive coaching with optimism and implement recommendations

As Hospitality Associate, you will:

  • Greet everyone who enters the club with a warm welcome

  • Seek to understand how you can help make someone's experience special

  • Demonstrate sound judgment, professionalism, and optimism

  • Assist members with program registration, payment processing, and scheduling services

  • Handle check-ins, addressing questions and resolving issues appropriately

  • Identify potential friction points for customer and help find solutions

  • Participate in service recovery

  • Maintain cleanliness of front desk areas to contribute to an exceptional facility experience

  • Contact housekeeping and maintenance departments when a problem is reported

  • Answer queries regarding club services and facilities

  • Implement processes and procedures to ensure consistent delivery of service

  • Complete transactions for paid services or goods

  • Complete tasks or projects as assigned such as calling members with birthday greetings

Experience and Requirements

  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)

  • Demonstrate strong customer service skills and enjoy serving others

  • Working knowledge of customer services standards

  • Work gracefully and quickly under pressure

  • Great personality that naturally connect with a wide variety of people

  • Keen memory and delightful sense of humor

  • Quickly make calculations when handling money

  • Work well in a collaborative team environment

  • Highly organized and efficient

  • Excellent communication skills

Compensation:

Starting at $21/hour

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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