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Service Desk Associate Jobs in Justice, IL (NOW HIRING)

Flats LLC

Front Desk (Overnight)

Chicago, IL · On-site

$14.50 - $18.50/hr

Front Desk Associate FLATS ® is a lifestyle-driven real estate company known for its creative ... Respond appropriately to emergencies and contact emergency services when necessary. * Complete ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

EyeSouth Partners

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Retina Surgery Center, LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

Retina Surgery Center, LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

New

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal ... Associate's degree in computer technology field or comparable certification * Experience ...

New

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

New

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Equinox

Front Desk Associate, Lincoln Park

Chicago, IL · On-site

$17.05/hr

Front Desk Associate, Lincoln Park Overview OUR STORY: Equinox Group is a high growth collective of ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

New

Sand Hospitality

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Justice, IL

Service Desk Associate information

See Justice, IL salary details

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How much do service desk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service desk associate in Justice, IL is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.23 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Justice, IL are hiring for Service Desk Associate jobs? Cities near Justice, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you

Front Desk (Overnight)

Flats LLC

Chicago, IL • On-site

$14.50 - $18.50/hr

Other

Posted 13 days ago

Job description

Front Desk Associate

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being "anything but expected," with a mission to bring big style to smart spaces. Through thoughtfully designed communities and exceptional resident experiences, we create vibrant places people are proud to call home.

FLATS is seeking a dependable and customer-focused Front Desk Associate to provide overnight front desk coverage and help maintain a safe, secure, and welcoming environment for residents and guests.

This position serves as the primary point of contact during overnight hours and is responsible for monitoring building access, conducting routine property patrols, responding to resident needs, documenting incidents, and supporting emergency response procedures when necessary.

The ideal candidate is professional, observant, calm under pressure, and able to work independently while delivering outstanding customer service.

What You'll Do:

  • Monitor the lobby, entrances, and common areas throughout the overnight shift.
  • Ensure only authorized residents and approved guests enter the building.
  • Verify guest access and enforce all building visitor policies.
  • Conduct routine patrols of the property, including common areas and amenities.
  • Monitor security cameras and report suspicious or unusual activity.
  • Respond appropriately to emergencies and contact emergency services when necessary.
  • Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity.
  • Report emergencies, safety concerns, maintenance issues, and policy violations to the Property Manager and maintenance team.
  • Assist residents with questions, directions, and general building information.
  • Receive emergency maintenance requests and notify the on-call maintenance technician when appropriate.
  • Ensure lobby doors and building entrances remain secure throughout the shift.
  • Monitor package room activity and report any concerns.
  • Maintain a professional, welcoming, and secure environment for residents and visitors at all times.

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