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Service Desk Associate Jobs in Harvard, IL (NOW HIRING)

Marcus Hotels

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

The Marcus Corporation

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Hotels

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

The Marcus Corporation

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Timber Ridge Lodge

Front Desk Supervisor

Lake Geneva, WI

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Timber Ridge Lodge

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Front Desk Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Excellent customer service skills and communication are required. * Ability to stand and move ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Front Desk Clerk If you're eager to showcase your talents in a prestigious, full-service, AAA Four ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Front Desk Agent If you're eager to showcase your talents in a prestigious, full-service, AAA Four ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Front Desk Clerk - PT

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Build strong guest relationships through personalized service and local knowledge. Demonstrate ... associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our ...

Marcus Corporation

Front Desk Clerk - PT

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Build strong guest relationships through personalized service and local knowledge. * Demonstrate ... associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our ...

Ross

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores, Inc

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

The Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

The Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Grand Geneva Resort and Spa

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Harvard, IL

Service Desk Associate information

See Harvard, IL salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk associate in Harvard, IL is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Harvard, IL look for? The top searched job categories for Service Desk Associate jobs in Harvard, IL are:
What cities near Harvard, IL are hiring for Service Desk Associate jobs? Cities near Harvard, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you

Front Desk Supervisor

Marcus Hotels

Lake Geneva, WI • On-site

$16.25 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Marcus Hotels & Resorts rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Front Desk Supervisor

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership and dedication, you'll not only supervise and support our front desk staff but also play a key role in crafting memorable experiences that set us apart.

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What you will be doing:

  • Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
  • Greet and welcome guests as they arrive at the hotel.
  • Check guests in and out of rooms.
  • Input and retrieve information routinely from computer system to communicate guest requests.
  • Make appropriate selection of rooms based on guests' needs.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
  • Maintain cash handling accuracy including responsibility for House Bank.
  • Other duties as assigned.

What we are looking for:

  • Previous supervisory and hotel, customer service, front desk or administrative experience preferred.
  • Excellent customer service skills and communication are required.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.
  • High school diploma or equivalent required.

What's in it for you?

  • A free, well-balanced meal every shift
  • Discounted gym membership
  • Room discounts at Marcus Hotels & Resorts
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Paid time off
  • Flexible scheduling
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
  • And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Timber Ridge Lodge & Waterpark is an equal opportunity employer.

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