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Service Desk Associate Jobs in Decatur, IN (NOW HIRING)

Ethan Allen

Associate Design Consultant

Fort Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

RightStone

Warehouse Associate

Fort Wayne, IN · On-site

$17.51/hr

Client Servicing and Delivery Center of Excellence: RightStone's account professionals and ... Through controllable workflows, focused and scalable delivery models, and adaptable labor desk ...

Vera Bradley

Associate System Administrator

Roanoke, IN · On-site

$65K - $70K/yr

Microsoft 365 services and workloads * Virtual Desktop Infrastructure (VDI) environments * Physical ... Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move ...

Home Depot

Cashier

Fort Wayne, IN · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Fort Wayne, IN · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Extra Space

Assistant Store Manager 7024

Fort Wayne, IN · On-site

$15 - $16/hr

Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental ...

Sky Zone LLC

Crew Member

Fort Wayne, IN

$11/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Cafe Associate * Party Host * Front Desk Membership Sales An application is required to be ...

Sky Zone LLC

Crew Member

Fort Wayne, IN · On-site

$11/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Café Associate * Party Host * Front Desk Membership Sales An application is required to be ...

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How much do service desk associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service desk associate in Decatur, IN is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What jobs make $3,000 a month without a degree?

Service Desk Associate roles typically do not require a degree and can pay around $3,000 per month, especially with experience and certifications like CompTIA A+ or ITIL. Other jobs that may reach this salary level without a degree include sales representatives, administrative assistants, and certain skilled trades such as HVAC technicians or commercial drivers, which often rely on training or certifications rather than formal degrees.
What are the most commonly searched types of Service Desk jobs in Decatur, IN? The most popular types of Service Desk jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Service Desk Associate jobs? Cities near Decatur, IN with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Decatur, IN as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,679 per year, or $19.6 per hour.

Office Associate

Interstate Battery System of America, Inc.

Fort Wayne, IN • On-site

$16.75 - $22.50/hr

Full-time

Posted 27 days ago

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job :
The Office Associate effectively operates the front desk position for the distributorship, including phones, paperwork, and general accounting. This role performs all administrative duties supporting distributor operations.
Job Components:
  • Accurately maintain accounts payable and accounts receivable including auditing, paying and filing vendor invoices according to company policy and procedure, collections, preparing customer invoices, purchase orders and delivery tickets accurately and timely.
  • Perform monthly, quarterly and year-end close efficiently, accurately and on schedule.
  • Verify deposits are accurate and made on a timely basis.
  • Upload and download handheld computer devices and process data according to a set schedule.
  • Provide exceptional customer service both in person and over the phone
  • Supports front counter retail as needed
  • Maintain dealer database.
  • Assist with inventory count and research variances.
  • All other duties as assigned

Qualifications :
  • High school graduate (or equivalent). Some college preferred.
  • At least one year of administrative support experience in a warehouse or retail environment
  • At least one year of bookkeeping or accounting experience, including AP, AR and Collections.
  • Proficient in Microsoft Office products, including Outlook and Excel.
  • Multi-line phone experience required.
  • Demonstrated use of professional etiquette required.
  • Excellent verbal communication skills are required.
  • Previous experience in a customer-facing role is required.
  • Ability to multi-task, quickly transitioning from one function/task to the next.
  • Demonstrates good organizational skills and can prioritize tasks
  • Works with a high degree of accuracy and attention to detail
  • Approaches tasks with a sense of urgency
  • Must work effectively in a team environment
  • Strong data entry skills

Scope Data:
  • Works under general supervision. Work receives regular review by Manager.
  • Operate with integrity and demonstrate a positive attitude.

Work Environment :
  • Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
  • Occasional lifting up to 25 lbs. Without assistance
  • Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
  • Prolonged use of personal computer and telephone
  • Use of Personal Protective Equipment (PPE) may be required

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

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