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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

Hope Neurological & Medical Services

Front Desk

Fort Wayne, IN · On-site

$14.75 - $19/hr

... service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance ...

Springhill Suites Marriott

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Candidates must have excellent customer service skills and a drive to provide the best service ... Manage room availability, create reservations, and answer phone calls. * Possess general knowledge ...

The Amaya Hotel

Hotel Front Desk Associate

Fort Wayne, IN · On-site

$13.75 - $17.75/hr

... service mindset with a warm, professional demeanor • Excellent time management, organizational, prioritization, and communication skills • Ability to multitask and remain composed in a boutique ...

Highgate Hotels

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

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All JobsService Desk Manager JobsService Desk Manager Jobs in Decatur, IN

Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of June 2026, with employment types broken down into 1% As Needed, 46% Full Time, 48% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.
Front Desk

Front Desk

Hope Neurological & Medical Services

Fort Wayne, IN • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Greet patients and visitors in a courteous and professional manner.

  • Schedule appointments for patients and manage incoming calls and inquiries.

  • Assist with patient registration, check-in, and administrative tasks such as filing, scanning, and data entry.

Job description

The Front Desk Receptionist plays a crucial role in ensuring the smooth operation of our medical office by providing exceptional customer service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and handling administrative tasks as needed. The ideal candidate should have excellent communication and organizational skills, be detail-oriented, and have a strong ability to multitask in a fast-paced environment.


Responsibilities:

1. Greet patients and visitors in a courteous and professional manner.

2. Manage incoming calls and inquiries, redirecting them as necessary.

3. Schedule appointments for patients, ensuring accuracy and efficiency.

4. Maintain patient records and ensure confidentiality of all sensitive information.

5. Assist with patient registration and check-in process.

6. Handle incoming and outgoing mail and emails.

7. Maintain cleanliness and organization of the front desk area.

8. Assist with administrative tasks such as filing, scanning, and data entry.

9. Collaborate with other staff members to ensure smooth workflow and patient satisfaction.

10. Adhere to all office policies and procedures, including HIPAA regulations.


Qualifications:

- High school diploma or equivalent.

- Previous experience in a medical office or customer service role preferred.

- Proficiency in computer skills, including MS Office (Word, Excel, Outlook).

- Bilingual (English/Spanish)

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to maintain confidentiality and professionalism at all times.

- Familiarity with medical terminology and insurance procedures is a plus.

- Willingness to learn and adapt to new technologies and office procedures.


This job description outlines the primary duties and qualifications for the Front Desk Receptionist position at our medical office. Additional responsibilities may be assigned as needed by the Office Manager or Administrative Supervisor.

Company Description

Hope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.