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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and ...

Hope Neurological & Medical Services

Front Desk

Fort Wayne, IN · On-site

$14.75 - $19/hr

... service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance ...

The Amaya Hotel

Hotel Front Desk Associate

Fort Wayne, IN · On-site

$13.75 - $17.75/hr

... service mindset with a warm, professional demeanor • Excellent time management, organizational, prioritization, and communication skills • Ability to multitask and remain composed in a boutique ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Decatur, IN

Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Decatur, IN look for? The top searched job categories for Service Desk Manager jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.
Service Desk Analyst

Service Desk Analyst

Parasol Alliance

Fort Wayne, IN • On-site

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Position: Service Desk Analyst
Reports to: Service Desk Manager
At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.
Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful - and we have the data to prove it.
Leadership defines us. We are innovative leaders in everything we do.
Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.
Responsibilities
  • Level 1 support for all client tickets.
  • Level 2 support when possible by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.
  • Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.

Requirements
  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

Benefits
  • Cell phone/internet reimbursement
  • Medical, dental, vision, and 401K
  • Responsible paid time off
  • Certification reimbursement

Company Culture
We are an IT company but believe technology support should be directly related to your business success. Technology for technology's sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.
Our Values:
• Expertise
• Collaboration
• Empathy
• Integrity
If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

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