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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

Vera Bradley

Service Desk Intern - Retail

Roanoke, IN · On-site

The Service Desk Intern - Retail position provides technical support for our stores and works to ... Manage and prioritize incoming support requests * Communicate technical information clearly and ...

Hope Neurological & Medical Services

Be Seen First

Front Desk

Fort Wayne, IN · On-site

$14.75 - $19/hr

... service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance ...

Springhill Suites Marriott

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Candidates must have excellent customer service skills and a drive to provide the best service ... Manage room availability, create reservations, and answer phone calls. * Possess general knowledge ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

... e Desk. This role supports the company by providing expertise, predictability, transparency, and oversight of operations activities in coordination with the Information Technology and Data Management ...

The Amaya Hotel

Hotel Front Desk Associate

Fort Wayne, IN · On-site

$16 - $18/hr

... service mindset with a warm, professional demeanor • Excellent time management, organizational, prioritization, and communication skills • Ability to multitask and remain composed in a boutique ...

The Amaya Hotel

Hotel Front Desk Associate

Fort Wayne, IN · On-site

$16 - $18/hr

Front Desk Associate The Amaya (Fort Wayne, IN) Boutique Hotel -- Design-Driven & Guest-Centered ... Strong customer service mindset with a warm, professional demeanor * Excellent time management ...

Highgate Hotels

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Highgate Hotels

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

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Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most commonly searched types of Service Desk jobs in Decatur, IN? The most popular types of Service Desk jobs in Decatur, IN are:
What are popular job titles related to Service Desk Manager jobs in Decatur, IN? For Service Desk Manager jobs in Decatur, IN, the most frequently searched job titles are:
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.

Service Desk Intern - Retail

Vera Bradley Sales, LLC

Roanoke, IN • On-site

Full-time

Posted 13 days ago

Job description

The Service Desk Intern - Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Assist with retail store support, retail store openings, and retail IT Projects
  • Provide POS and store equipment technical support to Vera Bradley stores
  • Assist with feature testing, troubleshooting, and issue resolution within D365 POS
  • Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks
  • Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution
  • Prepare and deploy replacement equipment as the needs arise throughout the year
  • Resolve technical issues and escalate to Tier 2 support as necessary
  • Perform routine system checks and maintenance tasks
  • Manage and prioritize incoming support requests
  • Communicate technical information clearly and concisely
  • Document all support requests, technical processes and resolutions for within JSM and Jira platforms.
  • Collaborate with other team members to identify and address recurring technical issues
  • Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
  • On-Call as needed

EDUCATION AND/OR EXPERIENCE
  • Junior standing pursuing degree in Information Systems, Computer Technology or similar degree or experience working in Retail preferred.
  • 1-3 years supporting Windows server, desktop products, and point of sales software preferred
  • Microsoft, Apple, A+, or other technical certifications or training a plus
  • Experience working in an administrative support or customer service capacity preferred
  • Experience with point of sales systems and interfacing technologies.
  • Experience supporting a retail environment preferred

Equal Opportunity Employer/Vets/Disabled
Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy
Know Your Rights: Workplace Discrimination is Illegal (in English)
Know Your Rights: Workplace Discrimination is Illegal (in Spanish)
Pay Transparency (in English)
Pay Transparency (in Spanish)
E-Verify Participation Poster
Right to Work Poster (English)
Right to Work Poster (Spanish)
California Privacy Notice
If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

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