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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

3MD Inc.

Mobile Device Administrator I

Fort Wayne, IN · On-site

$22 - $24/hr

Support escalations from Service Desk queues * Create and implement Configuration change requests ... contractors, managers, 3rd parties, and customers to translate complicated concepts to non ...

Denali Advanced Integration

Be Seen First

Mobile Device Administrator I

Fort Wayne, IN · On-site

$22 - $24/hr

Support escalations from Service Desk queues * Create and implement Configuration change requests ... contractors, managers, 3rd parties, and customers to translate complicated concepts to non ...

IVX Health

Practice Manager

Fort Wayne, IN · On-site

Ensure Operational Excellence at the Front Desk Drive success in pre-visit verification, patient ... To deliver an unmatched care experience with a foundation in world class service and clinical ...

IVX Health

Practice Manager

Fort Wayne, IN · On-site

Ensure Operational Excellence at the Front Desk Drive success in pre-visit verification, patient ... To deliver an unmatched care experience with a foundation in world class service and clinical ...

Home Depot

Pro Customer Service/Sales

Fort Wayne, IN

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional ...

centralins

Middle Market Underwriter

Van Wert, OH

Communicate effectively, providing prompt and professional service * Develop and maintain strong ... Solid time, organizational, and desk management skills * Ability to apply advanced underwriting ...

centralins

Middle Market Underwriter

Van Wert, OH · On-site

Communicate effectively, providing prompt and professional service * Develop and maintain strong ... Solid time, organizational, and desk management skills * Ability to apply advanced underwriting ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Decatur, IN

Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Decatur, IN look for? The top searched job categories for Service Desk Manager jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.

Medical Office Patient Service Associate

Adams County Memorial Hospital

Decatur, IN

$16.50 - $20.75/hr

Full-time

Re-posted 21 days ago

Job description

The Medical Office Patient Service Associate plays a crucial role in the healthcare team by handling front office responsibilities such as answering calls, scheduling appointments, and managing check-in/check-out processes, including insurance collection and payment processing. Working closely with Providers and the Practice Administrator, this associate ensures accurate maintenance of patient medical records and contributes to delivering high-quality outcomes in patient care.

Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date!

Requirements:

40 hours per week - First Shift

Monday through Friday from 7:30 AM to 4:30 PM

High School Diploma or GED

Front Desk/Clerical Experience Preferred