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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

DFR

Eligibility Assistant-Front Desk

Fort Wayne, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect ... leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National ...

3MD Inc.

Mobile Device Administrator I

Fort Wayne, IN · On-site

$22 - $24/hr

Support escalations from Service Desk queues * Create and implement Configuration change requests ... contractors, managers, 3rd parties, and customers to translate complicated concepts to non ...

IVX Health

Practice Manager

Fort Wayne, IN · On-site

Ensure Operational Excellence at the Front Desk Drive success in pre-visit verification, patient ... To deliver an unmatched care experience with a foundation in world class service and clinical ...

IVX Health

Practice Manager

Fort Wayne, IN

Ensure Operational Excellence at the Front Desk Drive success in pre-visit verification, patient ... To deliver an unmatched care experience with a foundation in world class service and clinical ...

Home Depot

Pro Customer Service/Sales

Fort Wayne, IN · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional ...

dbi

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional ...

centralins

Middle Market Underwriter

Van Wert, OH

Communicate effectively, providing prompt and professional service * Develop and maintain strong ... Solid time, organizational, and desk management skills * Ability to apply advanced underwriting ...

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All JobsService Desk Manager JobsService Desk Manager Jobs in Decatur, IN

Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of June 2026, with employment types broken down into 1% As Needed, 46% Full Time, 48% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.

Eligibility Assistant-Front Desk

DFR llc

Fort Wayne, IN • On-site

$15/hr

Other

PTO

Posted 3 days ago

Key responsibilities

  • Welcome on-site visitors and determine nature of business.

  • Review client information for accuracy and assist with computer applications.

  • Scan documents into client case files and schedule client appointments.

Job description

Overview
THIS POSITION IS LOCATED IN FORT WAYNE, IN
Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person's endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Responsibilities
  • Welcome all on-site visitors and determine nature of business
  • Review client information for accuracy
  • Assist with computer applications
  • Schedule client appointments
  • Scan documents into client case file
  • Maintain fax machines and copier functions
  • Answer and direct incoming calls
  • Maintain daily activity reports
  • Deliver outstanding customer service to all clients
Qualifications
  • Desire to help others
  • Strong customer service background
  • Ability to maintain confidentiality
  • Handle conflict in a calm manner
  • Reliable and dependable in the work place
  • Ability to multi task
  • Proven job stability
  • High School diploma or equivalent
  • Clean criminal background
  • Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Physical Requirements:
  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.
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