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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

Nexstar Media Group

Receptionist

Fort Wayne, IN · On-site

$14.75 - $19/hr

WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a ... Must possess strong customer service skills, can prioritize tasks, and always remain professional.

Tribune Media

Receptionist

Fort Wayne, IN

$14.75 - $19/hr

WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a ... Must possess strong customer service skills, can prioritize tasks, and always remain professional.

WOWK-TV

Receptionist

Fort Wayne, IN

$14.75 - $19/hr

WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a ... Must possess strong customer service skills, can prioritize tasks, and always remain professional.

Rural King Supply

Front End Lead

Van Wert, OH · On-site

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

DFR

Eligibility Assistant-Front Desk

Fort Wayne, IN

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect ... leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National ...

Rural King Supply

Front End Lead

Fort Wayne, IN · On-site

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

DFR

Eligibility Assistant-Front Desk

Fort Wayne, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect ... leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National ...

Rural King Supply

Front End Lead

Van Wert, OH

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

New

Rural King Supply

Front End Lead

Fort Wayne, IN · On-site

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

Rural King Supply

Front End Lead

Fort Wayne, IN · On-site

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

Rural King Supply

Front End Lead

Van Wert, OH · On-site

Oversee cashier transactions and customer service desk layaway transactions including monthly ... Set up and manage tax-exempt customer plans, ensuring accuracy and compliance. * Ensure proper ...

New

Nexstar Broadcasting

Receptionist

Fort Wayne, IN

$13.75 - $17.50/hr

WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a ... Must possess strong customer service skills, can prioritize tasks, and always remain professional.

Home Depot

Pro Customer Service/Sales

Fort Wayne, IN

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

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Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most commonly searched types of Service Desk jobs in Decatur, IN? The most popular types of Service Desk jobs in Decatur, IN are:
What are popular job titles related to Service Desk Manager jobs in Decatur, IN? For Service Desk Manager jobs in Decatur, IN, the most frequently searched job titles are:
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.
Receptionist

Receptionist

Nexstar Media Group

Fort Wayne, IN • On-site

$14.75 - $19/hr

Full-time

Posted 19 days ago

Nexstar Media Group rating

7.0

Company rating: 7.0 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

42nd of 65 rated media

Job description

WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a variety of administrative and clerical tasks. As a Front Desk Receptionist, you will be the first point of contact for our company. Our Front Desk Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Must possess strong customer service skills, can prioritize tasks, and always remain professional.
To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role.
  • Greets and provides customer service to visitors
  • Answers and routes telephone calls
  • Takes phone messages for other personnel
  • Maintains security by following procedures
  • Accepts packages from couriers
  • Receive and sort all incoming mail
  • Perform clerical functions as needed
  • Perform other duties as assigned

Work experience and education required for position:
  • High School diploma
  • Minimum two years' experience in clerical support or administrative assistance
  • Fluency in English
  • Excellent communications skills, both oral and written
  • Strong organizational skills
  • Punctual with strong attendance history
  • Applicant must have the ability to work with Excel, Word and Microsoft Outlook software
  • Proficiency with computers, telephones, copiers, and other office equipment
  • Must pass background screening to hire

ALL applicants must apply on-line at: https://nexstar.wd5.myworkdayjobs.com/nexstar. Please upload resume and cover letter.
#L1-onsite

What Nexstar Media Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Nexstar Media Group

Sourced by ZipRecruiter

Headquartered in Irving, Texas, Nexstar Media Group, Inc. is the largest local broadcast television group in the United States and one of the world’s leading diversified media companies. In June 2023, Nexstar marked 27 years of excellence in local programming and service since Perry A. Sook founded the company. Nexstar owns, operates, programs or provides sales and other services to 200 broadcast stations (including partner stations) and their related low power and digital multicast signals reaching 116 markets or more than 68% of all U.S. television households. Coupled with a growing portfolio of digital media marketing, advertising and content management platforms, Nexstar delivers powerful and innovative digital solutions and services to local and national media companies, advertisers, agencies and brands.

Industry

Broadcasting

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1996

Social media

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