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Service Desk Manager Jobs in Decatur, IN (NOW HIRING)

Royal Lahaina Resort

Front Desk Agent

Fort Wayne, IN

$13 - $16.50/hr

Front Office Agent Highgate is a leading real estate investment and hospitality management company ... The Front Office Agent is responsible for providing attentive, courteous and efficient service to ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

... e Desk. This role supports the company by providing expertise, predictability, transparency, and oversight of operations activities in coordination with the Information Technology and Data Management ...

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$12.75 - $16.25/hr

Highgate is a leading real estate investment and hospitality management company with over $15 ... The Front Office Agent is responsible for providing attentive, courteous and efficient service to ...

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$12.75 - $16.25/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$12.75 - $16.25/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

The Brix Hotel

Front Desk Agent

Fort Wayne, IN

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Highgate Hotels

Front Desk Agent

Fort Wayne, IN

$12.75 - $16.25/hr

Hourly Highgate is a leading real estate investment and hospitality management company with over ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN

$12.75 - $16.25/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times.

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Service Desk Manager information

See Decatur, IN salary details

$35.2K

$91.2K

$151.5K

How much do service desk manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service desk manager in Decatur, IN is $91,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most commonly searched types of Service Desk jobs in Decatur, IN? The most popular types of Service Desk jobs in Decatur, IN are:
What are popular job titles related to Service Desk Manager jobs in Decatur, IN? For Service Desk Manager jobs in Decatur, IN, the most frequently searched job titles are:
What cities near Decatur, IN are hiring for Service Desk Manager jobs? Cities near Decatur, IN with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decatur, IN as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $91,194 per year, or $43.8 per hour.
Extended Stay America Fort Wayne North - Front Desk Agent

Extended Stay America Fort Wayne North - Front Desk Agent

Aimbridge Hospitality

Fort Wayne, IN

$12.75 - $16.25/hr

Full-time

Posted 25 days ago

Aimbridge Hospitality rating

5.8

Company rating: 5.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description


Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

  • Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
  • Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
  • Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
  • Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Welcome to Extended Stay America - Fort Wayne - North. Fort Wayne, Indiana is a charming Midwestern town with lots of museums and festivals throughout the year. During your visit, book a suite with Extended Stay America and enjoy convenient amenities like a fully equipped kitchen and more.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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