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Service Desk Associate Jobs in Canton, MI (NOW HIRING)

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

European Wax Center

Receptionist (Salon)

Ann Arbor, MI · On-site

$14.75 - $18.75/hr

As a Guest Service Associate/Front Desk Associate at European Wax Center, you're the first person a guest encounters upon walking in, and welcomes them into our EWC Home. We'll equip you with the ...

planet fitness

Front Desk

Ypsilanti, MI · On-site

$13.73/hr

We have multiple hourly Front Desk positions open! These include part-time and full-time ... Great customer service skills Physical Requirements * Continual standing and walking during shift.

planet fitness

Front Desk

Ann Arbor, MI · On-site

$13.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

planet fitness

Front Desk

Brighton, MI · On-site

$13.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

planet fitness

Front Desk

Hartland, MI · On-site

$13.73 - $14.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Associate degree or higher * Help Desk Support (2+ years) NOT looking for Cyber security * ... service skills - Ability to work independently and in a team environment - Strong problem-solving ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Detroit, MI · On-site

$13.75 - $17.75/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Ann Arbor, MI · On-site

$13.75 - $17.50/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Livonia, MI · On-site

$12.50 - $16/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

Kroger

FRONT END/CASHIER

West Bloomfield, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

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Service Desk Associate information

See Canton, MI salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Canton, MI is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $22.07 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Canton, MI?

For Service Desk Associate jobs in Canton, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Canton, MI look for?

The top searched job categories for Service Desk Associate jobs in Canton, MI are:

What cities near Canton, MI are hiring for Service Desk Associate jobs?

Cities near Canton, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,074 per year, or $18.8 per hour.

IT Service Desk Technician

OHM Advisors

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

OHM Advisors rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

103rd of 452 rated engineering

Job description

Come work for OHM Advisors, the Community Advancement firm.With the singular mission of Advancing Communities, our diverse 800+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering.
We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward- advancing the whole community today and well into the future.
What You Will Contribute to OHM AdvisorsThe IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the Information Technology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability.
Your Responsibilities
End-User Support
  • Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
  • Troubleshoot, install, and upgrade end-user software and hardware.
  • Provide one-on-one end-user training on relevant topics and systems on an as-needed basis.
  • Maintain and troubleshoot file sharing systems for use with external users and organizations.
  • Assist with employee onboarding and offboarding within the scope of assigned duties.

Hardware & Software Management
  • Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
  • Coordinate shipping and reclamation of computer hardware to and from remote offices.
  • Maintain proper documentation and storage of deployed and available hardware assets.

Knowledge Management & Miscellaneous
  • Maintain user-focused informational articles covering relevant technology topics.
  • Maintain team-focused documentation on recurrent issues and known solutions.
  • Provide guidance and training to other Information Technology team members when requested or required.
  • Assist with company-wide software rollouts and technology upgrades.
  • Provide on-site support at remote offices and outside of regular working hours as required.

Requirements
  • 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
  • Knowledge of computer hardware, software, and mobile devices.
  • Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
  • Excellent interpersonal communications skills.

Preferred Qualifications
  • Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
  • Working knowledge of modern enterprise computer hardware and software.
  • Ability to lift and carry devices and equipment of varying sizes and weights.
  • One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
  • An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is preferred but not required.
  • Relevant industry certifications are beneficial but not required.

Benefits
At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs.
Benefits:
  • BCBSM Medical, Dental and Vision
  • Company Profit Sharing
  • Flexible Spending & Health Savings Accounts
  • 401(k) retirement savings plan with employer matching contribution
  • Paid professional association membership
  • Tuition & Certification Expense reimbursement
  • Volunteer Service Leave
  • 100% Employer-Paid Life Insurance
  • Short & Long-Term Disability Options

Career Advancement & Enrichment Programs:
  • Voluntary Wellness Program
  • OHM Grad School
  • OHM University

You can read more about each of these programs on our website.
OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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