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Service Desk Associate Jobs in Calgary, AB (NOW HIRING)

Essilor

Associate Optometrist

Airdrie, AB

... and services * Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas: * Orientation * Front desk procedures * Pre-testing

Essilor

Associate Optometrist

Calgary, AB

... and services * Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas: * Orientation * Front desk procedures * Pre-testing

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Calgary, AB is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Calgary, AB?

The most popular types of Service Desk jobs in Calgary, AB are:

What are popular job titles related to Service Desk Associate jobs in Calgary, AB?

For Service Desk Associate jobs in Calgary, AB, the most frequently searched job titles are:

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.

Associate Optometrist

Essilor

Airdrie, AB

Part-time

Medical, Retirement, PTO

Re-posted 29 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

Requisition ID: 939182 
Store #: 008170_Pearle Vision 
Position: Part-Time 
Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. We are experts who know that every appointment begins and ends with trust.  It's how we stay true to Dr. Pearle's vision of genuine eye care.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Associate Optometrist is responsible for creating exceptional value in the lives of our patients by delivering and leading the execution of NECE.  Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment, innovation, success, and continued growth for the organization

 

MAJOR DUTIES & RESPONSIBILITIES

  • Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
  • Assists with greeting patients and answering phones when needed.
  • Conducts all service in accordance with Clinical Protocols and accepted standards of care.
  • Ensures all patients receive accurate diagnosis and appropriate recommendations.
  • Establishes a positive Doctor/Patient relationship.
  • Coaches Associate Doctors on clinical protocols (Audits charts as appropriate).
  • Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by:
    • Uncovering patients' multiple needs and prescribing products and services to meet those needs
    • Effective transitioning of patients to a sales associate with dialogue regarding the patient's needs and prescribed products and services
  • Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas:
    • Orientation
    • Front desk procedures
    • Pre-testing
    • Telephone skills
    • Contact Lens Training
    • Clinical Protocols
    • Pearle Certified Eyecare
    • Company safety, Diversity, HIPPA, and Loss Prevention
    • Leadership and Management
  • Encourages associate decision making at the level closest to the patient.
  • Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner.
  • Confronts problem performers directly without delay in conjunction with Store Manager; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Partners with Store Manager to complete annual performance reviews for Associate Doctors.
  • Provides feedback to the Store Manager for store associates' reviews.
  • Collaborates with Store Manager to achieve total store success.
  • Strives to achieve "Far Exceeds Expectations" on all targets set for the following areas:
    • Secret shops
    • Sales plan % to goal
    • Exam growth
    • Store profitability
    • Ancillary Services/ Adherence to Clinical Protocols
    • Key Performance Indicators
  • Recruits and selects high caliber staff in conjunction with Store Manager.
  • Collaborates with Store Manager to forecast staffing needs accurately based on business trends.
  • Adheres to approved staffing and scheduling guidelines.
  • Supervises and validates receipt of CL diagnostics and physical inventory.
  • Ensures Managed Vision Care claims are processed timely and accurately.
  • Takes ownership for ensuring that the doctor's office supplies and company approved forms are ordered in a timely manner.
  • Takes pride in the appearance of the office and store and ensures visual displays are in accordance with company provided guidelines.

BASIC QUALIFICATIONS

  • Doctor of Optometry
  • Required knowledge of current Optometric technology and practices
  • Developed communication skills, both verbal and written
  • Organization and time management skills

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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