ZipRecruiter

Log In

1

Service Desk Associate Jobs in Calgary, AB (NOW HIRING)

Anytime Fitness - 567508

Sales Associate

Okotoks, AB · On-site

CA$15/hr

Give club tours and explain membership options and training services * Build rapport with potential ... Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ...

Mount Royal University

Fitness Centre Associate

Calgary, AB · On-site

CA$15.45 - CA$19.44/hr

Front Desk Operations: Manage the fitness center desk, greet patrons, answer questions, and oversee ... Service Knowledge: Maintain up-to-date expertise on memberships, personal training packages ...

Marriott

Front Desk Agent

Calgary, AB · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Aerotek

Customer Support Associate

Calgary, AB · On-site

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Ensuring front office customer service (telephone and reception desk). * Completing internal ...

Mount Royal University

Campus Store Associate

Calgary, AB · On-site

CA$15.45 - CA$19.44/hr

About the Role This position provides key operational support and customer service for daily ... desk and apparel section) to fulfilling and packaging online orders, assisting with receiving ...

Essilor

Associate Optometrist

Airdrie, AB · On-site

... and services * Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas: * Orientation * Front desk procedures * Pre-testing

Essilor

Associate Optometrist

Calgary, AB

... and services * Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas: * Orientation * Front desk procedures * Pre-testing

previous pagenext page

Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Calgary, AB

Service Desk Associate information

See Calgary, AB salary details

$8

$18

$27

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Calgary, AB is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Calgary, AB? The most popular types of Service Desk jobs in Calgary, AB are:
What are popular job titles related to Service Desk Associate jobs in Calgary, AB? For Service Desk Associate jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Calgary, AB look for? The top searched job categories for Service Desk Associate jobs in Calgary, AB are:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.

Lumber Sales Associate: Part Time - Shawnessy

The Home Depot Canada

Calgary, AB • On-site

Other

Posted yesterday

New

Job description

Job Description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.


Key Responsibilities:
Ensures Customer Satisfaction

  • Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
  • Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
  • Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
  • Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them


Drives Sales

  • Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
  • Educate customers about the whole project
  • Using empowerment program when necessary to satisfy customers
  • Execute daily stock maintenance: all products signed, displayed, and clean


Builds Skills and Knowledge

  • Maintain knowledge of all products in department and adjacent departments
  • Proactively seek knowledge on all products and services


Maintains Safety and Security

  • Follows all safety policies and procedures, Loss Prevention policies and procedures


Competencies:

  • Communicates Effectively
  • Customer Focus


Skills:

  • Interpersonal Skills


Direct Manager/Direct Reports:

  • Department Supervisor


Travel Requirements:

  • No travel requirements


Physical Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items


Working Conditions:

  • Working within a flexible schedule that may include evening and weekends
  • Warehouse environment that can be dusty and noisy
  • Doors are frequently open, causing drafts and interior temperature changes


Minimum Education:

  • High School Diploma or equivalent


Minimum Years of Work Experience:

  • 1 to 2 years Retail or Trade experience an asset


Minimum Leadership Experience:

  • NA


Certifications:

  • NA


Other Requirements/Assets:

  • NA
Your email
Submit

Apply