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Service Desk Associate Jobs in Berkeley, IL (NOW HIRING)

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal ... Associate's degree in computer technology field or comparable certification * Experience ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

Holiday Inn Schaumburg

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

Sand Hospitality

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$17 - $18/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Blink Fitness

Front Desk Associate

Evanston, IL · On-site

$15 - $16/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... Excellent customer service skills * Enthusiastic, energetic, friendly, and personable COMPENSATION ...

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Service Desk Associate information

See Berkeley, IL salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk associate in Berkeley, IL is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.51 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Berkeley, IL are hiring for Service Desk Associate jobs?

Cities near Berkeley, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Berkeley, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,664 per year, or $20 per hour.

Service Desk Technician

Sentinel

Chicago, IL • On-site

$25 - $32/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 16 hours ago

Sentinel Real Estate rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

45th of 260 rated facilities management

Job description

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging, deployment, and replacement requests. This role is responsible for troubleshooting hardware, software, and basic networking issues, ensuring end-user devices are configured properly, and safeguarding customer data throughout the deployment process.

This is a 3-month contract position that requires working onsite at our client's location in Chicago, Illinois.


  • 1+ years of experience in a similar role
  • Associate's degree in computer technology field or comparable certification
  • Experience troubleshooting hardware, software and peripheral equipment
  • Experience troubleshooting network and telecommunication problems
  • Experience configuring PC software
  • Experience with a ticketing system
  • Excellent interpersonal and communication skills
  • Extensive knowledge of computer software and hardware
  • Ability to lift to 50 pounds independently
  • Must be comfortable working in a medical facility
  • Must be able to satisfy our client’s requirements, including proof of required vaccinations, drug screening and adherence to HIPPA privacy regulations.
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: 

$25.00-$32.00 an hour

 

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

 


MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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