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Service Desk Associate Jobs in Berkeley, IL (NOW HIRING)

Vomela

Service Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Service desk analyst receives and handles requests for on-site and remote service, following agreed ... An associate degree in the field of business administration, computer science, or management ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be ... Microsoft Fundamental and Associate certifications * CompTIA A+, Network+, Server+, Security+, etc ...

EyeSouth Partners

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Retina Surgery Center, LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners LLC

Front Desk Associate

Niles, IL

$22 - $26/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

Retina Surgery Center, LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal ... Associate's degree in computer technology field or comparable certification * Experience ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Berkeley, IL

Service Desk Associate information

See Berkeley, IL salary details

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$20

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How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Berkeley, IL is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.51 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Berkeley, IL are hiring for Service Desk Associate jobs? Cities near Berkeley, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Berkeley, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,664 per year, or $20 per hour.

Service Desk Analyst III

Vomela

Elk Grove Village, IL • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Salary Range: $60,000 - $70,000 USD

Job Summary

Vomela has an on-site Service Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations. We are seeking qualified individuals with 3+ years of Service Desk experience looking to further develop their IT skill set.

What You'll Do...

  • Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Uses experience to address user problems and interrogates knowledgebase for potential solutions.
  • Escalates complex or unresolved incidents.
  • Records and tracks issues from outset to conclusion.
  • During change, acts systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
  • Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
  • Maintains or creates records in knowledgebase, informs users about the process, and advises relevant persons of actions taken.
  • Assists with employee onboarding and offboarding tasks.
  • Other duties and projects as assigned.

Requirements

What You'll Bring...

Skills:

  • Technical knowledge and experience with desktop hardware and operating systems, networking basics, desk and mobile phones, software installation/configuration/troubleshooting.
  • Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.
  • Time management skills to multitask and adhere to SLAs.
  • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly.
  • Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members.
  • Provides a customer service mindset, showing empathy, patience, and professionalism to deliver a positive experience for each user.

Technologies:

  • Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Chrome, Teams/Zoom, ITSM/ITIL best practices.

Education/Experience:

  • An associate degree in the field of business administration, computer science, or management information systems.
  • 3-5 years of related work experience is preferred.
  • CompTIA certifications desired. (ITF+, Tech+, A+, Network+, Security+)
  • Experience working in a team-oriented, collaborative environment.

Work Environment:

On-site position, business hours 7:00am-3:30pm Central time, rotating after hours on-call support.

Travel:

Travel could be up to 5% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources