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Service Desk Associate Jobs in Allen, TX (NOW HIRING)

GuideIT

Full-time IT Service Desk Associate

Plano, TX · Remote

About the Role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and ...

New

CLUB4 Fitness

Front Desk Associate

Plano, TX · On-site

$11 - $13/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

CLUB4 Fitness

Front Desk Associate

Flower Mound, TX · On-site

$12.25 - $15.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

CLUB4 FITNESS

Front Desk Associate

Coppell, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

Stratton Amenities

Front Desk Associate

Dallas, TX · On-site

$13.75 - $17.75/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Stratton Amenities

Front Desk Associate

Dallas, TX · On-site

$14 - $18/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

CLUB4 Fitness

Front Desk Associate

Grapevine, TX · On-site

$10/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Plano, TX · On-site

$11 - $13/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Grapevine, TX

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Plano, TX · On-site

$11 - $13/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Coppell, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

Club4 Fitness

Front Desk Associate

Coppell, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Flower Mound, TX · On-site

$12.25 - $15.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Flower Mound, TX · On-site

$12.25 - $15.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Coppell, TX

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Coppell, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

Crunch Fitness

Front Desk Associate

Forney, TX · On-site

$12.50 - $16.25/hr

Front Desk Associate- Forney Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Dallas, TX · On-site

$13.75 - $17.75/hr

Front Desk Associate- Central Forest Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

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Service Desk Associate information

See Allen, TX salary details

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How much do service desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk associate in Allen, TX is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Allen, TX?

The most popular types of Service Desk jobs in Allen, TX are:

What are popular job titles related to Service Desk Associate jobs in Allen, TX?

For Service Desk Associate jobs in Allen, TX, the most frequently searched job titles are:

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,218 per year, or $18.9 per hour.

Full-time IT Service Desk Associate

Plano, TX • Remote

GuideIT
IT Services • 11 - 50 employees
Learn more about GuideITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About GuideIT 
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.  
About the Role 
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate role is a remote position and requires flexible morning/evening availability.  The person who fills this role must be able to work independently with minimal supervision and have acute attention to detail.
Primary Duties 

  • Provide first-level technical support to end users for technology-related issues 
  • Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.) 
  • Experience using an incident tracking system 
  • Ensure proper documentation for each interaction and escalate when necessary 
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes 
  • Provide support to investigate data anomalies to determine possible root causes 
  • Provide solutions and/or recommendations to end user problems reported to Service Desk 
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes 
  • As needed, provide support to coach/mentor system functional end user training 
  • All candidates must be shift flexible. Night, weekend and/or holiday work may be required 
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service 
  • Escalate issues to appropriate parties as necessary 
Qualifications & Required Skills 
  • 1+ years of technical troubleshooting experience in a call center or service desk environment
  • Strong communication and interpersonal skills 
  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows 10 and 11
  • Mac OS knowledge preferred, but not required
  • Office 365 experience including O365 administration
  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers) 
  • Experience with other applications such as Active Directory, MFA, etc. 
  • ITIL training and/or experience 
  • Previous experience in a call center environment 
  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones 
Education and Certifications 
  • High school diploma and/or GED  
  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred 
Position Location 
  • Remote
Benefits 
  • GuideIT offers competitive pay, performance-based bonuses and 401K with match.  Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees. 

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
 

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