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Service Desk Associate Jobs in Alaska (NOW HIRING)

Phenom People

Customer Service Part Time

Fairbanks, AK · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Anchorage, AK · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

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Service Desk Associate information

See Alaska salary details

$9

$21

$40

How much do service desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk associate in Alaska is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $25.62 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Alaska? The most popular types of Service Desk jobs in Alaska are:
What are popular job titles related to Service Desk Associate jobs in Alaska? For Service Desk Associate jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Alaska look for? The top searched job categories for Service Desk Associate jobs in Alaska are:
What cities in Alaska are hiring for Service Desk Associate jobs? Cities in Alaska with the most Service Desk Associate job openings:
Service Desk Associate jobs near you

The Mill at Ward Cove- Customer Service, Retail Sales Associate, Grounds Crew/Maintenance, Operation

Riverboat Discovery & Gold Dredge 8 (Fairbanks) The Mill at Ward Cove (Ketchikan)

Ketchikan, AK • On-site

Part-time

Re-posted 25 days ago

Job description

Retail Sales Associates:
Retail Sales Associates serve as a customer service representative for guests to The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting. Lead positions available also.
Dispatch:
A Dispatcher aids in the flow of buses, shuttles, vans and like-vehicles in the parking area; use a combination of phone and radio to communicate with the tour desk and tour operators outside of The Mill at Ward Cove and orchestrate the flow of traffic. This position can be very active at times and employees must be able to move quickly when necessary.
Grounds Crew/Maintenance:
Grounds Crew members clean and maintain the premises of The Mill at Ward Cove. Duties include dusting, vacuuming, emptying trash, washing windows, cleaning restrooms and miscellaneous building/grounds maintenance duties; some off-site maintenance tasks to be performed as directed.
Operations Lead/Coordinator:
Tour Operators ensure the smooth flow of guests during their time at Ward Cove; assist large volumes of passengers from the dock to The Mill; communicate with coworkers using radios, answer a variety of questions regarding all subjects relating to Ketchikan, Alaska, their tour, etc. Must be well versed in all aspects of Ketchikan tour operations and have a pleasant and welcoming demeanor.
When applying, you will need to create a GetHired account. Please use your legal name when creating the account rather than an email or shortened name.
Also, please note that we exclusively use email to communicate with applicants. Please check your email often for application status updates.

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