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Service Desk Associate Jobs in Alaska (NOW HIRING)

Fred Meyer

FRONT END/CASHIER

Fairbanks, AK

$11.75 - $16/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Central Peninsula Hospital

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...

Fred Meyer

FRONT END/CASHIER

Wasilla, AK · On-site

$11.25 - $15.50/hr

Valuable associate discounts on purchases, including food, travel, technology and so much more ... Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ...

UIC Alaska

Help Desk Technician I

Anchorage, AK

$20.50 - $27.50/hr

... service. * Set up equipment for employee use, performing or ensuring proper installation of cables ... Associate's Degree in Management Information Systems, Computer Science, or related field.

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

... service. * Set up equipment for employee use, performing or ensuring proper installation of cables ... Associate's Degree in Management Information Systems, Computer Science, or related field.

Serco

Customer Service Representative III

Juneau, AK · On-site

$21.54/hr

High school diploma, or an Associate Degree in a closely related field from an accredited ... R Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is ...

New

Compass Group

LEAD CASHIER

Fairbanks, AK · On-site

$19/hr

Expedites guest transactions and ensures guest satisfaction at the service desk. Controls all cash ... Helps train cashiers and crosstrains other associates. * Helps prepare daily deposits, change and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Alaska

Service Desk Associate information

See Alaska salary details

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How much do service desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk associate in Alaska is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $25.62 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Alaska? The most popular types of Service Desk jobs in Alaska are:
What are popular job titles related to Service Desk Associate jobs in Alaska? For Service Desk Associate jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Alaska look for? The top searched job categories for Service Desk Associate jobs in Alaska are:
What cities in Alaska are hiring for Service Desk Associate jobs? Cities in Alaska with the most Service Desk Associate job openings:
Service Desk Associate jobs near you

FRONT END/CASHIER

Fred Meyer

Fairbanks, AK

$11.75 - $16/hr

Part-time

Re-posted 17 days ago

Fred Meyer rating

6.9

Company rating: 6.9 out of 10

Based on 539 frontline employees who took The Breakroom Quiz

169th of 730 rated retailers

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum 

  • High school diploma or general education degree (GED); or combination of relevant education and experience 
  • Six months cashier experience to work at Customer Service Desk 
  • Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco 
  • Ability to pass drug test
  • Ability to work in a fast-paced environment 
  • Ability to work weekends on a regular basis, work any shift and work overtime as needed 
  • Ability to organize/prioritize tasks/projects 
  •  Accuracy/attention to detail 

Desired 

  • Knowledge of company policies, procedures, and organizational structure 
  • Related retail experience 
  • Deliver and encourage other associates to deliver excellent customer service 
  • Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes 
  • Complete file maintenance log for price discrepancies 
  • Maintain cleanliness of checkstand area to housekeeping standards 
  •  Answer telephones 
  •  Comply with all corporate policies 
  • Promote and follow Company initiatives 
  • Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale 
  • Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary 

Store Accounting:

  • Maintain all store accounting functions 
  • Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

  • Open and close desk 
  • Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals 
  • Provide lottery service (except Alaska) and fish and game licenses 
  • Send/receive faxes 
  • Administer lost and found 
  • Run vendor reports 
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

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