Service Desk Analyst I Jobs in Springfield, MA (NOW HIRING)

Maintainer I (SW/N)
Job no: 508819
Work type: Staff
Location: Amherst
Categories: On Site, Full Time, AFSCME
Title: Maintainer I (SW/N)
Executive Area: Administration and Finance
College/School/MBU: Facilities Management
Department: SW/N Facilities Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
Performs general janitorial duties in connection with cleaning and maintenance of campus facilities.
Essential Functions
Removes trash and waste from premises as required and places outside building in appropriate area. Washes trash and waste receptacles as required by scrubbing containers and rinsing with hose to provide sanitary conditions and minimize pest infestation.
Cleans bathrooms including toilets, urinals, sinks, bathtubs, showers (where applicable), shelves, stall partitions, floor area, walls, drains, mirrors and ventilation units, to ensure clean, sanitary and disinfected area. Also replenishes paper products, soap products, and sanitary napkin dispensers.
Cleans building interiors by dusting, washing and/or polishing walls, ceilings, doors, furniture, horizontal surfaces, glass, and mirrors to provide a clean and attractive facility.
Cleans interior glass as required by washing with a glass cleaning solution, washes windows outside.
Maintains carpet areas as required by vacuuming, shampooing, and spot removing to prolong life of floor surface and maintain cleanliness.
Maintains hard floor surfaces as required, by sweeping, wet or dry mopping, stripping, and waxing to prolong life of floor surface and to maintain cleanliness.
Keeps exterior areas immediately adjacent to buildings clean by sweeping, raking, and shoveling snow.
Replaces light bulbs and/or fluorescent tubes as required and washes light fixtures to maintain a safe and well-lighted environment.
Moves and arranges furniture as required in order to provide an attractive facility.
Removes water from areas caused by, but not limited to leaks, water line breaks, clogged drains, overflows, rainstorms, and roof leaks, utilizing wet vacuums, pumps, mops and pails, floor squeegees etc. to prevent damage to and maintain an attractive facility.
Cleans offices, classrooms, laboratories, corridors, stairwells, elevators, blackboards/whiteboards, water fountains, and other spaces in assigned buildings, using various materials and equipment to provide a clean and attractive facility.
Maintains orderly custodial closet and follows instructions on the proper use of materials, supplies, and equipment.
Maintains entryways and entryway mats as required by sweeping, mopping, and vacuuming.
Locks and unlocks premises to maintain security and provide ease in entry.
Performs simple general maintenance by replacing belts, tightening screws, and cleaning equipment to keep machinery and equipment in good working condition.
Practices and promotes excellent customer service in the workplace and exhibits a clear commitment to the diverse needs of customers.
Other Functions
Performs other duties as assigned.
May be required to lay down and remove tarpaulins and set up and knock down chairs and tables on the premises for University functions.
May be required to deliver packages within the building.
Minimum Qualifications
Ability to follow oral and written instruction in English.
Ability to use simple hand and power cleaning equipment.
Must be able to work weekends, holidays and rotating shifts.
Preferred Qualifications
Knowledge of materials, equipment, and methods commonly employed in cleaning operations.
Ability to operate and care for equipment, including vacuum cleaners, floor machines, and pressure washers.
Ability to prepare and apply cleaning solutions safely and efficiently.
Additional Details
This position is essential. This includes the obligation to work overtime, to return to work between scheduled shifts when directed, and to report to work during any delays, early departures, and closures. Incumbent is responsible for updating the service desk with current phone number.
Working Conditions
Work is performed in custodial or dining service environments, and entails prolonged standing, carrying loads, and use of cleaning chemicals or food service equipment.
Work Schedule and Work Arrangement
7:00am - 3:00pm
Salary Information
Pay Grade: AFSCME Grade 09
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 21 May 2026 Eastern Daylight Time
Applications close: 21 Aug 2026 Eastern Daylight Time
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