Senior Service & Process Designer Location: Sacramento, CA (Hybrid) OR will needed relocate prior to September start Duration: 12+ Months Position Summary The Senior Service & Process Designer is ...
Senior Service & Process Designer Location: Sacramento, CA (Hybrid) OR will needed relocate prior to September start Duration: 12+ Months Position Summary The Senior Service & Process Designer is ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
Quick apply
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and ...
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
Quick apply
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove-a third, better option designed to help women look and feel their best. Prioritizing real-world fit over outdated standards, Thirdlove ...
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Posted today
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Broader CA candidates considered) Pay Rate: $65 70/hr on W2 basis Job Summary We are seeking a Senior/Staff Service Designer to join our team, supporting high-touch, mid-market service experiences ...
Posted today
Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... designer rewards Design Trade Program, CB2 credit card and gift registry) * Support and model ...
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Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... services. (e.g. designer rewards, Design Trade Program, credit card etc) * Support and model ...
Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... services. (e.g. designer rewards, Design Trade Program, credit card etc) * Support and model ...
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Service Designer information
See California salary details
$14.47 - $17.06
4% of jobs
$18.78 is the 25th percentile. Wages below this are outliers.
$17.06 - $19.65
31% of jobs
The median wage is $20.57 / hr.
$19.65 - $22.24
41% of jobs
$22.24 - $24.82
9% of jobs
$24.82 - $27.41
4% of jobs
$27.41 - $30
4% of jobs
$30 - $32.59
2% of jobs
$32.59 - $35.18
1% of jobs
$35.18 - $37.76
1% of jobs
$37.76 - $40.35
1% of jobs
$40.35 - $42.94
1% of jobs
$14
$23
$42
How much do service designer jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for service designer in California is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.70 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a service designer, and why are they important?
To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.
What is a service designer?
A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.
What is the difference between Service Designer vs UX Designer?
| Aspect | Service Designer | UX Designer |
|---|---|---|
| Required Credentials | Typically a degree in design, service design, or related fields; certifications in service design methods | Degree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies |
| Work Environment | Collaborates across departments like marketing, operations, and IT to design end-to-end services | Focuses on digital interfaces, websites, and apps, working closely with developers and product teams |
| Employer & Industry Usage | Used in service-oriented industries like healthcare, finance, and government | Common in tech, software, and digital product companies |
While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.
Are service designers in demand?
Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. They often work in cross-functional teams, utilizing skills in user research, process mapping, and design tools, with job growth expected to continue as digital transformation accelerates across industries.
How does a service designer typically collaborate with other departments during a project?
Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.
More about Service Designer jobs
What are the most commonly searched types of Service Designer jobs in California? The most popular types of Service Designer jobs in California are:
What are popular job titles related to Service Designer jobs in California? For Service Designer jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Designer jobs in California look for? The top searched job categories for Service Designer jobs in California are:
What cities in California are hiring for Service Designer jobs? Cities in California with the most Service Designer job openings:
Other
Posted 5 days ago
Job description
Job Title: Senior Service & Process Designer
Location: Sacramento, CA (Hybrid) OR will needed relocate prior to September start
Duration: 12+ Months
Position SummaryThe Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.
Key Responsibilities- Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
- Analyze current-state business processes and design future-state workflows supporting digital transformation.
- Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
- Identify opportunities to decompose complex business processes into incremental releases.
- Facilitate stakeholder workshops, interviews, and collaborative design sessions.
- Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
- Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
- Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
- Design omnichannel customer experiences that promote digital self-service.
- Recommend process improvements that improve efficiency and customer outcomes.
- Support implementation planning, release planning, operational readiness, and continuous improvement.
- Ensure service designs align with organizational goals, business priorities, and user needs.
- Bachelor's degree required.
- Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
- Experience may be demonstrated using no more than three (3) projects.
- Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
- Experience may be demonstrated using no more than two (2) projects.
- Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
- Lean Six Sigma Green Belt or Black Belt certification.
- Demonstrated proficiency using BPMN 2.0 standards.
- Experience designing Self-Service First omnichannel service delivery strategies.
- Experience supporting large-scale government digital transformation initiatives.
- Experience facilitating Human-Centered Design (HCD) workshops.
- Knowledge of Agile, Scrum, or SAFe delivery methodologies.
Business Process Reengineering (BPR), Human-Centered Design (HCD), Service Design, Customer Journey Mapping, Service Blueprinting, Process Modeling, BPMN 2.0, Business Process Analysis, Workflow Analysis, Incremental Release Planning, Agile Delivery, Product Roadmapping, Legacy System Modernization, Salesforce, MuleSoft, Omnichannel Service Design, Self-Service Strategy, Lean Six Sigma, Stakeholder Facilitation, Requirements Analysis, Continuous Process Improvement, Digital Transformation, Customer Experience (CX).
Desired Attributes- Excellent facilitation and stakeholder engagement skills.
- Strong analytical and problem-solving abilities.
- Ability to translate business needs into user-centered service designs.
- Strong communication and presentation skills.
- Experience working within cross-functional Agile teams.
- Ability to balance customer experience, operational efficiency, and technical feasibility.
- Demonstrated success leading process improvement and service transformation initiatives.