Service Design Jobs in Toronto, ON (NOW HIRING)

About Dillon

Dillon Consulting Limited is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. We partner with clients to deliver thoughtful, collaborative, and innovative solutions to complex, multi-faceted projects that shape infrastructure, protect the environment, and support thriving communities across Canada.

With more than 1,100 professionals across 25+ offices nationwide, Dillon brings deep technical expertise and a strong culture of collaboration to every project. For over 75 years, we have remained committed to delivering high-quality, sustainable outcomes for our clients and the communities we serve. Our dedication to excellence has earned us recognition as one of Canada's Best Managed Companies for 19 consecutive years.

Why Choose Us: Where You Can Lead, Innovate, and Grow as an Employee-Owner

At Dillon, being an employee-owner means helping shape the firm's future while making a meaningful impact. You will lead complex projects, strengthen client relationships, and identify opportunities to leverage emerging technologies, including digital and AI-enabled solutions. With an owner's mindset, you will help build agile, forward-thinking teams that contribute to Dillon's long-term growth.

In addition to a competitive base salary, our ownership model links the firm's performance to your personal financial growth through annual profit sharing and equity participation.

Your Opportunity: Own the Future of Consulting

Join our multidisciplinary team of professionals and work on impactful projects while delivering a fully integrated and exceptional client experience. As an employee-owner, you will have the flexibility to shape your career path, whether you choose to pursue a technical or management trajectory. As a trusted employee, you will have access to firm-wide performance insights and opportunities to influence our strategic direction through internal initiatives. 

This is a new position and can be based at any of our offices throughout Canada. Dillon continues to expand its national Airport service offering, prioritizing airside infrastructure planning, design, rehabilitation, and construction support. We partner with municipal, regional, and northern clients, as well as major aviation hubs, to deliver innovative and integrated project solutions across Canada.

We offer flexible work hours and hybrid work arrangement options to help balance the competing demands of work and personal life.

Airside Design and Technical Delivery

• Provide technical and expert guidance and manage comprehensive airside civil infrastructure projects throughout the planning, design, and delivery phases, ensuring compliance with applicable aviation standards and regulatory requirements.
• Conduct engineering analysis, CAD drafting, and support design development utilizing specialized aviation software, design tools, and CAD platforms for airside and terminal design tasks.
• Assess and evaluate alternative technical solutions to determine feasibility, constructability, and alignment with airport operational and client needs.
• Prepare, review, and provide technical input on documentation and project deliverables, ensuring consistent quality control and compliance with client and internal standards.
• Coordinate contract administration and construction-phase activities, including site support and technical responses during delivery.

Project Management and Client Service 

• Lead and manage project coordination and delivery activities, including resolving design and engineering issues, tracking open items with consultants, and coordinating scope, schedule, technical inputs, and resources across internal and external teams to support successful delivery outcomes.
• Collaborate with internal and external multidisciplinary specialists (including environmental science, planning, and management) to develop integrated, holistic project solutions that go beyond standard engineering.
• Act as a primary client interface for assigned projects, supporting communication, decision-making, and issue resolution throughout the project lifecycle.
• Support preparation of project proposals and pursuit activities, contributing technical input and delivery strategy.

Innovation & Digital Delivery

• We empower our teams to automate the routine so they can focus on high-value, creative problem-solving. 
• You will be encouraged to experiment with AI-enabled tools to push the boundaries of traditional design. 

Learning & Development

• Commit to self-development, ongoing learning, and professional development. 
• Drive continuous learning and mentor intermediate/junior staff in design and project delivery methodologies, developing the next generation of tech-forward leaders. 
• Support the professional growth of client staff through coaching and mentorship. 
• Contribute to Dillon's corporate profile through active participation in professional associations and committees. 

Sustainable Business Development

• Proactively seek and cultivate new, long-term business opportunities that align with our sustainability goals and drive responsible growth. 
• Travel to other Dillon offices or project sites as needed to support collaboration, share knowledge, and drive growth across the firm.

• Licensed to practice as a Professional Engineer (P.Eng.) or eligible to register. 
• Bachelor's degree in Civil Engineering or a related technical discipline.  
• 5 +  years of experience in airport engineering, civil design, or site development.

Must Haves:

• Proven experience applying Canadian aerodrome standards (TP312 4th and 5th editions).
• Familiarity with a range of airport types, including regional, municipal, and gravel airstrips, as well as experience with major aviation hubs. 
• Strong analytical and project management capabilities, with the ability to manage schedules, budget, and priorities effectively. 
• Experience managing or supporting infrastructure projects through design and construction.
• Strong technical judgment and attention to detail, with the ability to work independently.
• Exceptional organizational and coordination capabilities to manage competing priorities across multiple assignments in a fast-paced environment.
• Clear and effective communication skills for client engagement and proposal preparation.
• A strong collaborative mindset across disciplines and stakeholders.

Nice to Haves:

• Specialized knowledge of airfield pavement structural design and airside infrastructure, as well as ICAO and FAA standards, to analyze designs and propose solutions.
• Proficient in engineering design software such as AutoCAD, MicroStation, AviPLAN, SkySafe, and AutoTURN. 
• Demonstrated success in engaging stakeholders through strong communication skills and facilitating workshops or meetings with large groups. 
• Experience with Facility Alteration Permit (FAP) compliance reviews or Contract Administration (CA) is considered an asset. 

Compensation 

 $82,900 - $132,900

At Dillon, we believe in transparency. The following salary range is what we expect to offer for this position. It will be dependent on the successful applicant's education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant's gender or other status protected by provincial and/or federal law.

As an employee-owner, you will receive:

• Employee share purchase plan

• • Dillon is 100% employee owned, and share ownership is open to all employees.

• A competitive compensation package

• • Comprehensive health benefits
  • Generous retirement savings plan
  • Student loan repayment assistance with matching employer contributions
  • Wellness allowance 
  • Generous paid vacation

• Flexible work hours and hybrid working options

• • Dillon values its staff and takes a trust-based approach, offering flexible and hybrid work options to support a healthy work-life balance.

• Learning and Development opportunities

• • As a knowledge-based business, we use a composite approach to development, including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities.

• Focus on Innovation

• • In our culture, people are empowered to reflect and question current practices and seek forward-looking solutions to today's problems and tomorrow's opportunities.

• Employee and Family Assistance Program

• • A variety of EFAP tools and online resources to support well-being are available to all employees.

• Goodlife Fitness Corporate Membership

• Our employees can take advantage of reduced annual membership fees.

Health & Safety at Dillon

Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active, ongoing engagement with our Health & Safety processes and platform, and the active, ongoing identification and reporting of health and safety hazards.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to employment equity and an inclusive, diverse workplace where opportunities are based on skills and abilities. If you require accommodation during the interview process, please let us know. We look forward to hearing from you.

Technology enablement and the use of AI at Dillon

Please be advised that Dillon Consulting utilizes artificial intelligence (AI) assisted tools to support parts of our recruitment process to increase efficiency and fairness. While AI supports this process, all hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.

Join us in building a better world, powered by technology and collective ownership.

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