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Service Design Jobs in Toronto, ON (NOW HIRING)

Engine Digital

Experience Designer (Senior)

Toronto, ON · Remote

CA$85K - CA$125K/yr

Moving fluidly between research, service design, product thinking, UX, and facilitation, you'll help clients define the right problems before designing the right solutions. Working alongside ...

Aecon Group Inc.

Manager, Design

Toronto, ON · On-site

CA$130K - CA$160K/yr

Who We Are Metrolinx's GO Expansion program is delivering more GO service across the network ... As a Design Manager, you will lead and coordinate multi-disciplinary engineering design activities ...

Axis Recruitment

Design Manager

Toronto, ON · On-site

Our client is a globally recognized design and architecture practice with studios across major ... expand services * Stay informed on client goals, market trends, and project objectives to ensure ...

Axis Recruitment

Design Manager

Toronto, ON · On-site

Our client is a globally recognized design and architecture practice with studios across major ... expand services * Stay informed on client goals, market trends, and project objectives to ensure ...

J.S. Held LLC

Design Engineer

Toronto, ON · Hybrid

CA$121K - CA$135K/yr

The firm provides a comprehensive suite of services enabling clients to navigate complex ... The Design Engineer (P. Eng.) brings strong design experience and carries the main responsibility ...

Source Code

RQ11521 - UX Designer - Senior

Toronto, ON · On-site

CA$83.45 - CA$100.14/hr

Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes. * Experience working in an agile ...

Weir Group

Design Engineer

Mississauga, ON · On-site

CA$95/hr

Design Engineer Location - Mississauga, ON, Canada Work Arrangement - Onsite What we do at Weir We ... Minimal travel required (approximately 5-10 times per year) to customer sites, vendors, and service ...

Weir

Design Engineer

Mississauga, ON

CA$95/hr

Design Engineer Location - Mississauga, ON, Canada Work Arrangement - Onsite What we do at Weir We ... Minimal travel required (approximately 5-10 times per year) to customer sites, vendors, and service ...

Amd

RTL Design Engineer

Thornhill, ON · Hybrid

An RTL Design Engineering role in our Security IP (SECIP) team, where a large number of individual ... services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all ...

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All JobsService Design JobsService Design Jobs in Toronto, ON

Service Design information

See Toronto, ON salary details

$9

$26

$64

How much do service design jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service design in Toronto, ON is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.22 and $33.72 per hour, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are popular job titles related to Service Design jobs in Toronto, ON?

For Service Design jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in Toronto, ON look for?

The top searched job categories for Service Design jobs in Toronto, ON are:

Service Design jobs near you
Infographic showing various Service Design job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $55,269 per year, or $26.6 per hour.

Junior Strategist

Publicis Groupe Holdings B.V

Toronto, ON

CA$58K - CA$65K/yr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Support qualitative and quantitative research to uncover consumer, category, and cultural insights.

  • Support the development of audience profiles, trend reports, competitive audits, and market analyses.

  • Assist in reviewing client briefs, participating in brainstorming sessions, and evaluating creative work against strategy.

Publicis Groupe rating

6.1

Company rating: 6.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

38th of 52 rated marketing agency

Job description

Company Description

We're a creative consultancy. That means we put creativity at the center of all our thinking-be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you're in the right place.

Overview

About Us 

We're a creative consultancy. That means we put creativity at the center of all our thinking-be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you're in the right place. 

The Role: 

Leo Toronto is looking for a curious, ambitious, and culturally connected Junior Strategist to join our Strategy team. This role is ideal for someone early in their career who is passionate about understanding people, brands, and culture. You'll work alongside experienced strategists, creatives, and business leads to help uncover insights, shape strategic thinking, and contribute to the development of breakthrough creative ideas. You are someone who asks great questions, loves digging into research, spots cultural trends before others do, and believes that creativity can solve real business problems. 

Responsibilities

How You Create Impact - Key Responsibilities 

  • Support qualitative and quantitative research to uncover consumer, category, and cultural insights. 
  • Support the development of audience profiles, trend reports, competitive audits, and market analyses. 
  • Monitor cultural conversations, emerging behaviours, and media trends to identify opportunities for brands. 
  • Help transform research findings into actionable insights that inspire creative thinking. 
  • Support strategists in developing communications and brand strategies across a variety of clients. 
  • Assist in reviewing client briefs and identifying the underlying business and communications challenges. 
  • Participate in brainstorming sessions and strategic workshops. 
  • Evaluate creative work against the agreed strategy and provide thoughtful feedback. 
  • Champion the consumer perspective in conversations and presentations. 
  • Assist in preparing presentations, reports, and workshop materials. 
  • Contribute to internal and client-facing strategic documents. 
  • Support the team in presenting findings and recommendations with clarity and confidence. 
  • Share interesting trends, articles, case studies, and inspiration with the broader team. 
Qualifications

The Knowledge and Experience You Bring 

  • 0-2 years of experience in strategy, marketing, research, communications, consulting, or a related field.  
  • Strong analytical and problem-solving skills.  
  • Excellent written and verbal communication skills.  
  • Ability to synthesize information and identify meaningful patterns.  
  • Proficiency with PowerPoint and Microsoft Office tools.  
  • Experience with research platforms, social listening tools, or analytics tools is considered an asset. 

Why This Role Matters 

Our work is world-class - now we need the world to see it. This role will help Leo Toronto amplify its creative reputation, strengthen its industry presence, and build the momentum that drives awards, growth and long-term cultural impact.

Additional Information

Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion. Drawing on valuable perspectives and insights from our unique workforce allows us to continue sharing our best work with the world. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.

Transparency matters to us. The salary range for this position is CAD $58,000 - $65,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data. 

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human

Employment Type: FULL_TIME

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