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Service Delivery Jobs in Michigan (NOW HIRING)

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI

$16.25 - $20.25/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...

SPX

As the Supervisor, Service Delivery, you will be responsible for delivering IT services to end users in alignment with service level targets for incident resolution and request fulfillment within ...

Datavant

Service Delivery Manager

Detroit, MI

$72K - $78K/yr

Own overall service delivery performance across assigned portfolio, including SLA's, quality, Global, cost and throughput * Lead Supervisors and frontline teams to deliver high-quality, compliant ROI ...

New

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI · On-site

$15.50 - $19.50/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

TAZ Networks Inc

Service Delivery Coordinator

Brighton, MI · On-site

$17.25 - $22.50/hr

The Service Delivery Coordinator will be responsible for coordinating technician schedules, managing client interactions, and ensuring a high level of service delivery while attaining maximum ...

Primo Brands

Route Service Delivery Driver

Plymouth, MI · On-site

$83K/yr

The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in Michigan

Service Delivery information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service delivery in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.
What are the most commonly searched types of Service Delivery jobs in Michigan? The most popular types of Service Delivery jobs in Michigan are:
Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Service Delivery Manager

Strategic Staffing Solutions

Detroit, MI • On-site

Other

Posted 18 days ago

Job description

Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.

Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.

Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.

Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.

Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.

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