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Service Delivery Jobs in Michigan (NOW HIRING)

Cabinetworks

IT Service Delivery Specialist

Livonia, MI · On-site

$25/hr

Escalation of advanced services issues to thenext level of support. * Record events and problems and their resolutionsin the ticketing system. * Create and maintain documentation in the knowledgebase ...

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All JobsService Delivery JobsService Delivery Jobs in Michigan

Service Delivery information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service delivery in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.
What are the most commonly searched types of Service Delivery jobs in Michigan? The most popular types of Service Delivery jobs in Michigan are:
Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Recruiter - Clients Service Delivery

Stem Xpert

Ann Arbor, MI • On-site

Full-time

Re-posted 19 days ago

Job description

Company Description

The Recruiter is responsible for managing full-cycle recruiting across all business units and corporate groups. The incumbent communicates TekWissen values, culture, work environment, business strategies, benefits and other areas of interest to prospective candidates. This position is responsible for developing proactive recruiting plans and strategies with the hiring manager related to diversity recruiting and recruiting metrics analysis, etc., while meeting targeted cost-per-hire goals.

Job Description
  • Support hiring managers in identifying interview evaluation criteria and competencies; establish a consistent and valid candidate assessment process. (65%)
  • Deliver results with little supervision, and to effectively manage multiple projects and candidates. (10%)
  • Develop and execute effective Talent Acquisition strategies. (10%)
  • Develop creative sourcing strategies by job family to deliver a candidate pipeline of the quality and quantity to meet business needs. (5%)
  • Interface with hiring managers and candidates to negotiate and exchange information with all levels of management. (5%)
  • Support design and execution of key Talent Programs (5%)
Qualifications

Required: 1-3 years recruiting and sourcing. Proficiency with MS Office. Solid knowledge and experience in recruitment concepts, practices, and procedures.

Preferred: Experience recruiting for niche analytical positions preferred. Experience with Applicant Tracking System

Additional Information

If you are looking for a change and if you are interested in this job, you can contact me for more details.

Direct Number- 734-984-4499

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About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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