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Service Delivery Jobs in Michigan (NOW HIRING)

Robert Half

IT Service Delivery Specialist

Walker, MI · On-site

$28.50 - $33/hr

We are looking for an IT Service Delivery Specialist to serve as a trusted point of contact for branch operations. This contract opportunity is ideal for someone who combines strong technical support ...

US Signal

$203K/yr

About the role As Director of Service Delivery & Project Management, you'll lead Delivery Engineering, Project Management, and Order Administration as a unified organization focused on delivery ...

ThinkIQ

Delivery Operations Manager

Sturgis, MI · On-site

$80 - $100/hr

Oversee inventory control to ensure Service Parts are allocated correctly (consumed on the designated VIN). Quality Assurance Ensure all chassis and step‑van are delivered in accordance with ...

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Showing results 41-60

All JobsService Delivery JobsService Delivery Jobs in Michigan

Service Delivery information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Michigan?

The most popular types of Service Delivery jobs in Michigan are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Warehouse Clerk, Service Delivery

Kentwood, MI • On-site

Global Industrial
Wholesale • 1 - 5K employees
Learn more about Global Industrialexternal

$14.75 - $17.75/hr

Full-time

Re-posted 26 days ago

Global Industrial rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

147th of 430 rated retail wholesalers

Job description

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

Key Responsibilities include, but are not limited to:
• Uses an RF scanner to determine the proper products to be moved, gathered, or distributed for completing customer orders.
• Assembles customer orders from stock and places orders on pallets, shelves or conveyor belts based on the necessary route for either the packing station or shipping department.
• Operates a riding powered pallet jack and/or forklift to move products efficiently in a productive environment.
• Receives processed orders, verifies accuracy of order and scans order into computer system.
• Banding product securely to respective pallet using company standards to ensure our customers satisfaction.
• Utilizes machinery to shrink wrap products on pallets.
• Operates forklift and pallet jack to stage or load products as necessary.
• Loads orders safely and efficiently.
• Receives merchandise into the warehouse daily upon delivery.
• Unloads trucks and verifies inventory.
• Record and report discrepancies and/or damages as needed.
• Perform other duties as assigned.

Competencies and skills

• High School Diploma or equivalent preferred.
• Must have previous experience operating a gas forklift and electric pallet jack.
• Minimum of 1 year experience working in a Warehouse environment required.
• Minimum of 1 year experience operating an electric pallet jack required.
• Minimum of 1 year experience utilizing an RF Scanner required.
• Ability to lift up to 75 pounds on a frequent basis required.
• Able to stand, walk, pull and bending 100% of the day on a continuous basis in a fast-paced environment.
• Must have organizational and multi-tasking skills in fast-paced environment.
• Utilize various types of packing supplies to protect product on pallet for shipping.
• Reading and comprehension skills required.
• Must possess computer exposure.
• Strong initiative and self-motivational skills.
• Strong verbal communication skills.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

What Global Industrial employees say

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