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Service Delivery Manager Jobs in Sutton, MA (NOW HIRING)

diversified

Onsite AV Service Support Technician

Boston, MA · On-site

$23.25 - $32/hr

Working closely with our onsite team and our Service Delivery Manager you will hold multiple responsibilities, similar to project administration, inventory management while maintaining hands on ...

SharkNinja

Manager, Programs & AI Delivery

Needham, MA · On-site

This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed ...

SharkNinja

Manager, Programs & AI Delivery

Needham, MA · On-site

This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed ...

Grieco Automotive Group

Service Manager

Johnston, RI · On-site

Supervising other members of the service delivery team * Maintaining customer relationships and improving response and delivery times * Updating service methods to improve overall efficiency

Ketryx

Delivery and Success Manager (Boston)

Boston, MA · On-site

$90K - $115K/yr

Delivery and Success Manager Employment Status: Full-time Office Hours: Monday - Friday; 4:1 hybrid ... Experience in customer success, professional services, or product operations in B2B SaaS.

Atrium

MSP Senior Program/Delivery Manager

Boston, MA · On-site

$75K - $85K/yr

Talent Solutions, AtriumWORKS, HR Advisory Services, and Atrium Innovation Research (AIR). All ... The MSP Senior Program/Delivery Manager is the delivery lead on our MSP program and trusted partner ...

Atrium

MSP Senior Program/Delivery Manager

Boston, MA

$75K - $85K/yr

Monitor delivery against service-level agreements (SLAs) and key performance indicators (KPIs), and ... Supplier and Talent Management * Manage day-to-day supplier engagement on assigned reqs ...

Atrium

MSP Senior Program/Delivery Manager

Boston, MA · On-site

$126K - $126K/yr

Talent Solutions, AtriumWORKS, HR Advisory Services, and Atrium Innovation Research (AIR). All ... Overview The MSP Senior Program/Delivery Manager is the delivery lead on our MSP program and ...

Deloitte

Delivery Management Engineer III

Boston, MA · Hybrid

... service delivery. * 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. * 6+ years' experience in ...

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Service Delivery Manager information

See Sutton, MA salary details

$30.3K

$98.2K

$167.8K

How much do service delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager in Sutton, MA is $98,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $133,800.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Sutton, MA are hiring for Service Delivery Manager jobs?

Cities near Sutton, MA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Sutton, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $98,189 per year, or $47.2 per hour.

Alternative Delivery Manager, Shore Approaches - Michels Preconstruction Services, Inc.

Michels Corporation

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The Michels Preconstruction Services, Inc. team plays a critical role in the development of large, complex energy, infrastructure, marine and transportation projects. The Preconstruction Services team consists of construction and technical professionals working with one another and with customers to develop creative solutions for turning construction ideas into reliable outcomes. Like our field construction teams, our Preconstruction Services team takes into consideration the safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives. Find out how a career as an Alternative Delivery Manager can change yours.
As an Alternative Delivery Manager, Shore Approaches, responsibilities include providing direction and management for all phases of alternative/collaborative delivery projects. This position requires involvement in all phases of an alternative/collaborative delivery project lifecycle from business development, teaming, pursuits & proposals, and active contract and design management. This role specifically is focused on International work and Shore Approaches. It is essential to be goal oriented, organized, and professional in order to exceed client expectations. Critical for success in this position is excellent verbal and written communication skills, the ability to multitask while managing work both with internal Michels teams and external partner and client teams, as well as the ability to quickly make well informed decisions.
Why Michels Preconstruction Services, Inc.?
  • We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
  • Our steady, strategic growth revolves around a commitment to quality
  • We are family owned and operated
  • We invest an average of $5,000 per employee on training each year
  • We offer a comprehensive benefits package, including health, dental and vision, competitive paid time off plans and much more!
  • We reward hard work and dedication with limitless opportunities
  • We believe it is everyone's responsibility to promote safety, regardless of job titles.
  • Michels offers a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your position and location you may participate in a different benefit plan.

Why you?
  • You thrive in fast-paced environments under tight deadlines
  • You relish new challenges and evolving technology
  • You proactively build and sustain relationships with clients and general/ sub-contractors, both while on the job and through networking outside of work.
  • You like to proactively communicate with client and your team at all times
  • You enjoy providing leadership and project management guidance on design build pursuits and project delivery
  • You have a drive to get results

What it takes:
  • Bachelor's Degree in Construction Management or Civil Engineering, 10+ years of construction management experience, or an equivalent combination
  • Minimum of 5 years experience in Trenchless Design or Construction is required
  • Construction experience in Marine or Trenchless including HDD, Direct Pipe, Microtunneling
  • WCDA or DBIA certification is desired but not required
  • Experience and understanding of alternative delivery projects, including, but not limited to, design build, EPC
  • Travel requirements will vary but could exceed 50% depending on assignment and project requirements
  • Experience in key project leadership roles
  • Considerable experience in client management on project pursuits, as well as in project delivery
  • Understanding and experience with win strategies, pricing and project scheduling
  • Experience in technical writing
  • Understanding of Scheduling, Estimating and Project Controls Software
  • A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual's skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$154,000-$212,000 USD
AA/EOE/M/W/Vet/Disability
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