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Service Delivery Manager Jobs in Sutton, MA (NOW HIRING)

Clean Harbors

District Service Delivery Manager

Dover, MA · On-site

$50K - $159K/yr

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Benchling

Solutions Delivery Manager

Boston, MA · On-site

$150K - $200K/yr

ROLE OVERVIEW The Solutions Delivery Manager is responsible for ensuring Benchling solution ... Deliver services and oversee services engagements to ensure high quality solution and delivery

Meta

Edge Delivery Manager

Boston, MA

$135K/yr

Our goal is to enable massive scalability, reliable service, and high performance, all of which are ... The Edge Delivery Manager will be the primary contact for developing an implementation plan with ...

Meta

Edge Delivery Manager

Boston, MA · On-site

Meta operates one of the largest Content Delivery Networks in the world. The Edge Production Infra & Connectivity team supports all connectivity for the.

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Sutton, MA

Service Delivery Manager information

See Sutton, MA salary details

$30.3K

$98.2K

$167.8K

How much do service delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager in Sutton, MA is $98,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $133,800.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Sutton, MA are hiring for Service Delivery Manager jobs?

Cities near Sutton, MA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Sutton, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $98,189 per year, or $47.2 per hour.

District Service Delivery Manager

Clean Harbors

Dedham, MA • On-site

$50K - $159K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Clean Harbors rating

7.0

Company rating: 7.0 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

43rd of 91 rated recycling and waste

Job description

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!

  • Competitive wages 

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Opportunities for growth and development for all the stages of your career

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments 

RESPONSIBILITIES

  • Responsible for District Adherence to Operational Guidelines
  • Manage Route Drivers/Admin within District
  • Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
  • Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
  • Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
  • Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
  • Collaboration with BPS Sales Directors to Enhance District Sales Performance
  • Manage District P&L
  • Ensure Timely Response to all Customer Requests

QUALIFICATIONS

  • Bachelor’s degree Business/Environmental Science/Engineering/Related

  • Extensive comparable work experience may be accepted in lieu of college or bachelor degree 
  • 24 or 40 hour OSHA training and annual updates
  • DOT/RCRA
  • Strong knowledge of logistics
  • Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
  • Budgeting and financial management skills; customer relationship management skills; change management skills
  • Proactive; able to collaborate with and inspire a range of people to achieve results

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment,

Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US

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