ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Sutton, MA (NOW HIRING)

Datavant

Service Delivery Manager

Boston, MA · On-site

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Sutton, MA

Service Delivery Manager information

See Sutton, MA salary details

$30.3K

$98.2K

$167.8K

How much do service delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager in Sutton, MA is $98,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $133,800.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Sutton, MA are hiring for Service Delivery Manager jobs?

Cities near Sutton, MA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Sutton, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $98,189 per year, or $47.2 per hour.

Service Delivery Manager

Datavant

Boston, MA • On-site

$72K - $78K/yr

Full-time

Posted 11 days ago

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

149th of 224 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.

You will:

  • Own overall service delivery performance across assigned portfolio, including SLA's, quality, Global, cost and throughput
  • Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
  • Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
  • Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
  • Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
  • Partner with Supervisors to coach staff, address performance issues, and support employee growth
  • Serve as the first point of operational escalation for site-level execution issues (not customer issues)
  • Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
  • Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
  • Maintain an accurate skills matrix and assist with work assignment optimization
  • Contribute to continuous improvement initiatives and transformation pilots
  • Work with VPO to address concerns with Account Management team for client communication

Success Metrics

  • Achievement of SLA's, quality and cost targets
  • Improved operational efficiency and scalability
  • Reduction of rework and waste
  • Strong performance and engagement/retention of team
  • Successful adoption of new technology

What you will bring to the table:

  • Experience managing teams in healthcare operations, HIM, or a large-scale production environment
  • Demonstrated ability to coach and develop people leaders
  • Comfort using metrics and dashboards to guide operational decision-making
  • Strong understanding of HIPAA and regulated workflows
  • Problem-solving skills and the ability to respond quickly to operational fluctuations
  • Identify process improvement needs and appropriate solutions
  • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Bonus points if:

  • You have experience with ROI workflows or EMR systems
  • You have led multi-site teams
  • You have experience with Lean or continuous improvement methodologies

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:
$72,000—$78,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

What Datavant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom