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Service Delivery Manager Jobs in Rochester, MN (NOW HIRING)

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

pompstire

Service Manager

Rochester, MN · On-site

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs.

pompstire

Service Manager

Rochester, MN

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs.

pompstire

Service Manager

Rochester, MN · On-site

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs.

EquipmentShare

Service Manager

Rochester, MN · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Rochester, MN, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future ...

EquipmentShare

Service Manager

Rochester, MN · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Rochester, MN, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future ...

EquipmentShare

Service Manager

Rochester, MN · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Rochester, MN, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Rochester, MN

Service Delivery Manager information

See Rochester, MN salary details

$29.5K

$95.5K

$163.1K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Rochester, MN is $95,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $130,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Rochester, MN look for?

The top searched job categories for Service Delivery Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Service Delivery Manager jobs?

Cities near Rochester, MN with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Branch Manager - Rochester, MN

Spee-Dee Delivery Service

Rochester, MN • On-site

$70K - $80K/yr

Full-time

Dental, Life, Retirement, PTO

Re-posted 4 days ago

Spee-Dee Delivery rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

32nd of 64 rated delivery companies

Job description

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest. Job SummaryThe Branch Manager will execute, direct, and coordinate shipments into and out of the branch. Hours and WagesExempt salary positionStarting wage: $70,000-$80,000 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this roleDuties and ResponsibilitiesOversee and ensure all day-to-day branch operations are completedPlan and organize daily activities related to production and operationsMeasure productivity by analyzing performance data, financial data, and activity reportsEnsure customer complaints are investigated and resolvedIdentify, recommend and implement measures to improve productivity, equipment performance, work methods, and customer serviceEnforce safety, DOT, and company policiesAnalyze route performance to ensure it is being performed properly and freight is distributed appropriatelyConduct performance evaluations that are timely and constructiveLead weekly meetings and communicate goals and assignmentsHandle and participate in investigating employee concernsIdentify and escalate all operational concerns to appropriate managementDetermine labor needs to meet production goalsHire, train, discipline, and onboard new staffPeriodic travel may be requiredPerform other required duties as assignedSkills and AbilitiesExcellent management skillsExcellent written and oral communication skillsAbility to influence, develop and maintain good working relationships across a variety of functional areas and customersStrong organizational and project management skills, including meeting deadlines and achieving resultsThorough understanding of applicable federal, state, local and company safety policiesDemonstrate sound judgment and decision making considering relative costs and benefits of potential actions; critical thinking logic and reasoning to identify solutionsProficient with computer-based management systems and Microsoft Office Suite or similar softwareEducation and ExperienceAt least 21 years of ageHigh school diploma or equivalent requiredAssociate's degree in Business Management or Operations Management or related field preferred3+ years of experience in the transportation industry and leadership preferredMust hold a valid CDL Class A driver's license OR successfully complete Company paid CDL training programPhysical RequirementsAbility to pass a DOT physical exam Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionallyAbility to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animalsProlonged periods of sitting at a desk and working on a computerBenefitsHealth Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action StatementSpee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.Must be able to pass a pre-employment drug screening and a criminal background check. 
Job Posted by ApplicantPro

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