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Service Delivery Manager Jobs in Porter, TX (NOW HIRING)

Centre Technologies

Service Delivery Manager

Houston, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Leidos

Service Delivery Lead

Houston, TX · On-site

$65K - $118K/yr

The Service Delivery Lead will be responsible for planning, organizing, securing, and managing resources to ensure the successful completion of specific program goals and objectives. Duties may ...

Hp

Managed Service Delivery Project Manager

Spring, TX · Hybrid

... Service Delivery Project Manager Description - Overview The Project Manager (PM) for Managed Service Delivery (MSD) applies advanced subjectmatter expertise to lead highly complex, multi-tower ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Porter, TX

Service Delivery Manager information

See Porter, TX salary details

$26.3K

$85.3K

$145.7K

How much do service delivery manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service delivery manager in Porter, TX is $85,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $116,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

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What cities near Porter, TX are hiring for Service Delivery Manager jobs?

Cities near Porter, TX with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Delivery Manager

Houston, TX • On-site

Centre Technologies
IT Services • 51 - 200 employees
Learn more about Centre Technologiesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

We are excited to announce that we are expanding our team and adding a new Service Delivery Manager
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients' unique business needs.
Benefits
  • Hybrid work options, paid time off, and holidays
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with employer match
  • Professional growth opportunities in a stable, team-oriented environment

Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You'll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you'll contribute to business planning and collaboration.
Key Responsibilities
  • Ensure quality, security, and compliance for all clients
  • Manage work distribution and ensure timely resolution to customer issues
  • Identify trends in reactive support and help drive automation and process efficiencies
  • Drive proactive client management and SLA adherence
  • Handle ticket escalation and critical issue resolution
  • Maintain documentation and compliance standards
  • Drive, manage and report on monthly and quarterly Service Desk KPIs
  • Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
  • Support onboarding for new clients
  • Support team development and career growth
  • Participate in recruitment and selection of new team members
  • Review and approve time/expense entries

Qualifications
  • Bachelor's degree required
  • 5+ years of hands-on leadership experience
  • Strong proficiency in Microsoft Office Suite
  • Expertise in:
  • Windows OS, Windows Server
  • Microsoft administration tools (AD, DHCP, DNS, Group Policy)
  • Microsoft Exchange, Citrix technologies
  • Backup/DR strategies and system upgrades
  • Network infrastructure and protocols (TCP/IP, DNS, DHCP)
  • Enterprise hardware (Cisco, Dell, HP)

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