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Service Delivery Manager Jobs in Temple, TX (NOW HIRING)

Gfoat

Service Delivery Support Manager

Temple, TX · On-site

$80 - $100/hr

Summary Service Delivery Support Manager is responsible for the administrative oversite, management and direct supervision of the Utility Service Coordinators and day-to-day support for operations of ...

Uzin Utz Group

Customer Service Manager

Waco, TX · On-site

$80 - $100/hr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... With a legacy dating back to 1911, Uzin Utz is a global innovator delivering high‑performance ...

Amazon Delivery Service Partner

Delivery Driver

Belton, TX · On-site

$22.25/hr

Provide professional and courteous service to customers, including during challenging situations ... to management * Support daily team operations, including assisting other drivers with deliveries ...

New

Gfoat

Facilities Manager

Waco, TX · On-site

$80 - $100/hr

... effective delivery of facility services, projects, and programs in alignment with City and ... Leads and manages assigned facilities functions, programs, and services; supervises staff ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Temple, TX

Service Delivery Manager information

See Temple, TX salary details

$26.9K

$87.3K

$149.1K

How much do service delivery manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service delivery manager in Temple, TX is $87,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $118,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Temple, TX look for?

The top searched job categories for Service Delivery Manager jobs in Temple, TX are:

What cities near Temple, TX are hiring for Service Delivery Manager jobs?

Cities near Temple, TX with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Temple, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,273 per year, or $42 per hour.

Service Delivery Support Manager

Gfoat

Temple, TX • On-site

$80 - $100/hr

Other

Posted 20 days ago

Job description

Summary

Service Delivery Support Manager is responsible for the administrative oversite, management and direct supervision of the Utility Service Coordinators and day-to-day support for operations of the Distribution and Collection Divisions. This leadership role also coordinates workflow between the Distribution, Collection, Utility Billing Office, Purchasing, POD and other departments or agencies as needed.

Essential Duties and Responsibilities
  • Provides direct supervision and oversight of Utility Service Coordinators operations, recommends policy, plans and manages activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources
  • Assists in the selection, hiring and training of Utility Service Coordinators along with processing hiring paperwork for all Distribution and Collection staff
  • Plans, manages, and evaluates the performance of divisional personnel, providing regular performance reviews, corrective training, counseling, and disciplinary action when appropriate
  • Resolves problems and miscommunications between employees in a fair and unbiased manner, ensuring minimal disruption of the mission
  • Maintains all personnel records and payroll information to include processing of all forms for the distribution and collection sections and maintains all division files
  • Manages and assists with dispatch operations, including answering phones, handling requests for maintenance, emergency response, entry of work orders for utility services, maintaining and filing work orders daily
  • Manages water and sewer tap quotes process from the time that the quote is requested until the work order is entered for installation, this includes using Formsite Program and MyGovernmentOnline
  • Oversees and schedules events for Distribution and Collection staff, including training Utility Service Coordinators in Cityworks and operation procedures
  • Understands city ordinances, state regulations and standard operating procedures concerning dispatch services
  • Responds to citizen complaints with patience and tact; relays information to resolve problems in a timely fashion
  • Manages the development and distribution of community notifications related to Utility developments and repairs within the Distribution and Collection systems
  • Compiles operational data and prepares monthly reports to brief department directors and external agencies on Distribution and Collection activities
  • Prepares cost-control projections, equipment cost analyses, and budget recommendations, briefing department leadership on all division financial matters
  • Prepares purchase orders, obtains vendor quotes, and manages office supply inventory in compliance with city purchasing policies and departments
  • Oversees daily administrative tasks, including routing city mail distributions and scheduling classroom or conference room calendars
  • Oversees 24-7-365 phone answering and emergency response coordination
  • Follows City policies, procedures, and safety guidelines
  • Performs other duties as assigned
Minimum Qualifications
  • Combination of education and experience equivalent to a Bachelor's degree in Business Administration or a related field
  • Three (3) years of experience in professional-level administration, analytics, and project management, preferably in municipal government
  • Two (2) years of supervisory or management experience
Certifications and Licenses
  • Valid driver's license
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