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Service Delivery Manager Jobs in Forney, TX (NOW HIRING)

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220 - $250/hr

Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220K - $250K/yr

Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

Kofile Inc.

Manager, Service Delivery

Dallas, TX · On-site

Job Overview As a Manager, Service Delivery, you will be a working manager, responsible for supervising a team of Project Managers and Coordinators while also leading multiple projects ranging in ...

Huntington

Sr Service Delivery Manager, Software

Dallas, TX · On-site

$102K - $208K/yr

Description This role will be onsite at our Easton office in Columbus, OH preferred (or in Minnetonka, MN or Charlotte, NC or Dallas, TX) The Sr Service Delivery Manager, Software. for the IT CLOCS ...

Amadeus

Service Delivery Specialist

Irving, TX · On-site

Service Delivery Manager Location: Dallas, Texas (Hybrid) Position: Permanent The Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology ...

Ericsson

MS Delivery Manager

Plano, TX · On-site

Ericsson is seeking a highly motivated, results-driven Service Delivery Manager (SDM) to lead critical infrastructure programs across hyperscale data center environments throughout the Americas. In ...

Keylent Inc

Customer Delivery Head

Dallas, TX · On-site

Oracle Service Delivery Manager Location: Dallas, TX * Overall, 20 plus years of IT ( Oracle ERP ) experience and minimum 10 years' experience in managing large teams (50+) as part of an IT Service ...

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... managers and supervisors. Integral in the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners. Duties and ...

New

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... managers and supervisors. Integral in the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners. Duties and ...

New

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... managers and supervisors. Integral in the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners. Duties and ...

New

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Forney, TX

Service Delivery Manager information

See Forney, TX salary details

$26.1K

$84.6K

$144.6K

How much do service delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service delivery manager in Forney, TX is $84,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $115,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What cities near Forney, TX are hiring for Service Delivery Manager jobs? Cities near Forney, TX with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Forney, TX as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $84,626 per year, or $40.7 per hour.

Service Delivery Manager

Centre Technologies

Dallas, TX • On-site

$80 - $120/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

We are excited to announce that we are expanding our team and adding a newService Delivery Manager

Company Culture

AtCentre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.

Benefits

  • Hybrid work options, paid time off, and holidays

  • Comprehensive medical, dental, and vision coverage

  • 401(k) with employer match

  • Professional growth opportunities in a stable, team-oriented environment

Position: Service Delivery Manager

The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives continuous improvement in service delivery.You’llhelp define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team,you’llcontribute to business planning and collaboration.

Key Responsibilities

  • Ensure quality, security, and compliance for all clients

  • Manage work distribution and ensuretimelyresolution to customer issues

  • Identifytrends in reactive support and help drive automation and process efficiencies

  • Drive proactive client management and SLA adherence

  • Handle ticket escalation and critical issue resolution

  • Maintain documentation and compliance standards

  • Drive, manage and report on monthly and quarterly Service Desk KPIs

  • Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware,softwareand peripherals

  • Support onboarding for new clients

  • Support team development and career growth

  • Participate in recruitment andselectionof new team members

  • Review and approve time/expense entries

Qualifications

  • Bachelor’s degreerequired

  • 5+ years of hands-on leadership experience

  • Strongproficiencyin Microsoft Office Suite

  • Expertise in Microsoft technologies and system environments

    • Windows OS, Windows Server

    • Microsoft administration tools (AD, DHCP, DNS, Group Policy)

    • Microsoft Exchange, Citrix technologies

    • Backup/DR strategies and system upgrades

    • Network infrastructure and protocols (TCP/IP, DNS, DHCP)

    • Enterprise hardware (Cisco, Dell, HP)

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