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Service Delivery Manager Jobs in Manchester, MD (NOW HIRING)

Enhanced Computing Solutions

IT Field Engineer

Sparks, MD · On-site

$68 - $70/hr

When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE * Work on and resolve escalated Helpdesk Tickets

Enhanced Computing Solutions

IT Field Engineer

MD · On-site

When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKSCUSTOMER SERVICE * Work on and resolve escalated Helpdesk Tickets

Enhanced Computing Solutions

Client Account Manager

MD · On-site

When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention. RESPONSIBILITIES & TASKSCustomer service * Initiate contact to introduce yourself ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed Service Delivery amp; Performance Management * Define, monitor, and ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed Service Delivery & Performance Management * Define, monitor, and ...

Hometrack

Office Manager

Timonium, MD · On-site

$50K - $55K/yr

Monitor service delivery processes to ensure efficiency, accuracy, and client satisfaction Qualifications * Minimum of 2 years of experience in office management, team leadership, or a related ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Manchester, MD

Service Delivery Manager information

See Manchester, MD salary details

$27.6K

$89.3K

$152.5K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Manchester, MD is $89,269.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,600.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Manchester, MD are hiring for Service Delivery Manager jobs?

Cities near Manchester, MD with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Manchester, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,269 per year, or $42.9 per hour.

technical Delivery Manager

Stem Xpert

Owings Mills, MD • On-site

Contractor

Re-posted 23 days ago

Job description

Job Description

Technical Delivery Manager


Length of Contract: 12 months

Interview type: Face to face - will request Skype if necessary

Location: Owings Mills, MD

Close/Due Date: 03/04/2014

 

RESPONSIBILITIES:

* Directs the development of IT strategy that supports the company's strategic business plan; coordinates this effort across IT.

* Lead matrix team of people who have responsibility for strategy and development, including systems and application development, vendor management, and legacy systems integration.

* Require close collaboration with business customers in examining solution options and in planning and managing multiple IT centric projects.

* Collaborate with IT management and IT colleagues to translate corporate/functional business and information objectives into an IT strategic/tactical business plan and systems development. Consults within the IT organization to develop appropriate support for IT centric projects from various technology and service departments; integrate activities with business units, corporate departments, and IT departments to ensure the successful implementation and support of project efforts.

* Collaborates with the finance department and various functional managers to ensure IT operational budgets are properly estimated and controlled; provide overall financial recommendations, and develop controls and measurements to monitor progress.

* Develop, analyze and report IT resource requirements to support objectives (e.g., staffing, costs) needed to meet objectives via resource modeling efforts. Participates in and often may lead vendor management efforts pertaining to sourcing.

* Provides input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company.

* Negotiates IT centric contracts. Approve/Manage subcontracting and vendor evaluation studies pertaining to the IT organization.

* Stay current in new IT technologies.

* Create and sustain business literacy and understanding of business processes in the IT organization.

* Facilitate communication between all key IT groups and the customer community via participation in meetings and the creation of status reporting mechanisms (weekly, monthly, and quarterly).

* Supports the Senior Technical Staff Members with regard to large scale initiatives through resource modeling and providing complex analysis and reporting to Senior IT management.

REQUIREMENTS:

* Bachelors degree in Computer Science, Business, or Engineering or equivalent work experience required.

* 3-5 years of IT and business experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms.

* Previous technical management experience in a dynamic high-technology environment is a key to success in this position.

* Healthcare experience required.

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About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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