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Service Delivery Manager Jobs in Dothan, AL (NOW HIRING)

Mountain Warehouse

Assistant Store Manager

Kinsey, AL · On-site

Partner with the Store Manager to lead a motivated, engaged, and high-performing team. * Foster a ... Keep the team well-informed with product knowledge to deliver outstanding customer service.

O'Reilly Auto Parts

Delivery Specialist - Hub

Kinsey, AL · On-site

$15.25 - $19/hr

Communicate any problems or special needs from stores to store management. * Clock in/out according ... service member status, physical or mental disability, genetic information (including testing or ...

Phoenix Senior Living

Server

Dothan, AL · On-site

Demonstrate the ability to Multi task and Manage Stress * Competent in time management ... peak service delivery days and times * Possess written and verbal skills for effective ...

Phoenix Senior Living

Server

Dothan, AL · On-site

Demonstrate the ability to Multi task and Manage Stress * Competent in time management ... peak service delivery days and times * Possess written and verbal skills for effective ...

Phoenix Senior Living

Server

Dothan, AL · On-site

Demonstrate the ability to Multi task and Manage Stress * Competent in time management ... peak service delivery days and times * Possess written and verbal skills for effective ...

Best Buy

Geek Squad Delivery Driver

Dothan, AL · On-site

$15.25 - $19/hr

... services and other content * Manage inventory and vehicle maintenance in partnership with other ... Pick Up and Delivery Driver, Location: Dothan, AL - 36303

Best Buy

Geek Squad Delivery Driver

Dothan, AL · On-site

$15.25 - $19/hr

... services and other content * Manage inventory and vehicle maintenance in partnership with other ... delivery experience * Current, valid driver's license * Have and maintain a driving record that ...

Flowers Hospital

Interventional Radiology Supervisor

Dothan, AL · On-site

$33.25 - $45.25/hr

Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. * Monitors expenditures, ensuring cost-effective delivery of services. * May contribute ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Dothan, AL

Service Delivery Manager information

See Dothan, AL salary details

$26.4K

$85.4K

$145.9K

How much do service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service delivery manager in Dothan, AL is $85,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Dothan, AL look for?

The top searched job categories for Service Delivery Manager jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Service Delivery Manager jobs?

Cities near Dothan, AL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $85,399 per year, or $41.1 per hour.

Assistant Store Manager

Mountain Warehouse

Kinsey, AL • On-site

Full-time

Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Partner with the Store Manager to lead and develop a motivated, high-performing team.

  • Assist with the daily operations of the store, ensuring compliance with policies and maintaining visual standards.

  • Support in delivering exceptional customer service and achieving sales targets.

Job description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you! 
We're looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand. 
Leadership & Team Development:
  • Partner with the Store Manager to lead a motivated, engaged, and high-performing team. 
  • Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. 
  • Drive training and development, empowering your team to excel and grow. 
  • Communicate clearly and transparently, ensuring alignment and trust across the team. 
  • Keep the team well-informed with product knowledge to deliver outstanding customer service. 
Operational Excellence: 
  • Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. 
  • Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. 
  • Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. 
  • Play an active role in recruiting and retaining top talent to build a strong and motivated team. 
Sales & Performance: 
  • Support in meeting and exceeding sales targets, driving profitability through effective strategies. 
  • Monitor key performance indicators (KPIs) to track and sustain store success. 
  • Oversee stock levels, ensuring smooth replenishment and accurate delivery management. 
  • Implement proactive loss prevention strategies to protect the store's profitability. 
Customer Experience: 
  • Lead by example in delivering exceptional customer service at every opportunity. 
  • Address customer feedback promptly, ensuring satisfaction and brand loyalty. 
  • Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude. 
  • Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere. 
  • Passionate about creating outstanding customer experiences. 
  • An inspiring leader with a proven track record in retail management. 
  • A clear and confident communicator, able to engage with colleagues and customers alike. 
  • Results-driven, with a sharp focus on achieving goals and meeting targets. 
  • Approachable, supportive, and trustworthy-a natural team player. 
  • Energetic and proactive, with a determination to see tasks through to completion. 
  • Skilled in problem-solving and decision-making, ensuring solutions align with company policies. 
  • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary  
  • 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance  
  • 1 weekend off per month, with 28 days annual leave, including Bank Holidays  
  • Access to Employee Assistance Programme, and a Colleague Hardship Scheme  
  • Generous Colleague Referral Incentive  
  • Auto-enrolment Pension scheme  
  • A stable, successful and supported environment 
  • Length of service awards  

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!  
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