Service Delivery Manager Jobs in Dothan, AL (NOW HIRING)

The Delivery Driver (with CDL) is responsible for the safe and timely delivery and service of all products sold within assigned route and the operation of a commercial motor vehicle to reach all customer locations. The Delivery Driver must understand all company policies and procedures. Delivery Drivers generally operate as one-person units. This is a salary exempt position that is not subject to overtime calculations and can average 40-50 hours per week. For DOT tracking purposes, the employee reports hours in the time and attendance system. This position reports directly to the Delivery Manager.

Primary Objectives & Essential Functions:

• Vehicle & DOT Requirements
  • Fill out pre and post trips each day
  • Check load security, verify inventory, check equipment including pallet jacks and sleds
  • Follow safety policies and procedures
  • Follow check-in and check-out policies and procedures
  • Maintain clean truck and trailer
• Delivery Functions
  • Follow route sequence
  • Deliver and rotate product
  • Pick up empties, damages, and OOC product
  • Communicate delivery issues with Sales Rep
  • Execute invoice and payment transaction procedures
  • Follow policy and procedure for refusal/undelivered stops
  • Follow end of day procedures including proving A/R, inventory, handling out of date product, etc.
  • Review orders before and after delivery to ensure that orders are complete, charges are correct, and customer is satisfied
• Load Detail Responsibilities
  • Level product during day
  • Minimize breakage

The Delivery Driver assumes other responsibilities as assigned by Delivery Manager, Delivery Assistants, VPs, Branch Manager, and ownership. These responsibilities and objectives include but are not limited to:

• Attendance
• Appearance
• Professionalism
• Retailer Satisfaction Performance (SSM)
• All other duties as assigned

Development of Delivery Driver

• Participate in company and team meetings
• Continued education programs when necessary
  • BrewU courses related to job function and safety

Deliver Driver Requirements

• Ability to communicate orally or in written form effectively with customers.
• Maintain a smartphone with data plan capable of operating delivery software
• Knowledge of company objectives
• Excellent interpersonal & customer service skills
• Ability to read and understand merchandise pricing and invoicing
• Excellent computer skills in all applicable programs
• Ability to anticipate and solve practical problems or resolve issues

Certificates, Licenses, Registrations

• Possess and maintain a clean commercial (Class A) Driver License in accordance with DOT regulations for operating the delivery vehicle
• Driving record free of significant violations that meets company policies and standards for a minimum of 60 months
• Attend driver safety courses
• Possess and maintain an ABC Permit for the purpose of peddling alcoholic products

Education and Experience

• 3-5 years of experience with material delivery or distribution
• High School Diploma or Equivalent

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Delivery Driver job. Reasonable accommodation can be made but may be limited by DOT requirements to enable people with disabilities to perform the described essential functions of this position.

While performing the responsibilities of the Delivery Driver job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee is required to lift a minimum weight of 50 pounds unassisted, and repeatedly throughout the course of the day. In addition, they are required to functionally lift and/or maneuver up to 165 pounds and transport with the assistance of a hand truck or lifting implement. Vision abilities required by this job include close vision.

Work Environment

While performing the responsibilities of the Delivery Driver's job, these work environment characteristics are representative of the environment the Delivery Driver will encounter. Reasonable accommodation can be made but may be limited by DOT requirements to enable people with disabilities to perform the described essential functions of this position.

While performing duties of this job in the internal and external environment, the employee is frequently exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate to high. While performing duties of this job in the field environment, the employee will be exposed on a regular basis to moving mechanical parts, motor vehicles and traffic. In addition, the exposure while in customer locations cannot be projected. These conditions may vary, and the employee will receive adequate training to recognize and avoid hazards that cannot be described as expected. Noise levels will range from quiet to loud.