Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and ...
Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and ...
Manager, People Services
Calgary, AB · On-site
We're looking for a manager, people services to own and deliver the People function of Nureva Inc. and its subsidiary, Nialli Inc. In this highly collaborative role, you'll work as an integral member ...
Manager, People Services
Calgary, AB · On-site
We're looking for a manager, people services to own and deliver the People function of Nureva Inc. and its subsidiary, Nialli Inc. In this highly collaborative role, you'll work as an integral member ...
Site Network Manager (North America)
Calgary, AB · On-site
CA$97K - CA$163K/yr
July 24th, 2026 About the Role Service Delivery & Expansion Manage the identification, outreach, recruitment and onboarding of high quality, high performing sites into the North America ASN Develop ...
Site Network Manager (North America)
Calgary, AB · On-site
CA$97K - CA$163K/yr
July 24th, 2026 About the Role Service Delivery & Expansion Manage the identification, outreach, recruitment and onboarding of high quality, high performing sites into the North America ASN Develop ...
ITIL Specialist
Life
Retirement
PTO
Partner with Service Delivery Managers and Customer Success teams to ensure customer-facing SLA reporting is accurate, consistent, and aligned to contractual obligations. Continual service ...
ITIL Specialist
Life
Retirement
PTO
Partner with Service Delivery Managers and Customer Success teams to ensure customer-facing SLA reporting is accurate, consistent, and aligned to contractual obligations. Continual service ...
As a Senior Analyst, ITSM, you will be a key driver of our IT service delivery excellence. You will ... Incident Management * Oversee the Major Incident Management process to ensure timely resolution of ...
As a Senior Analyst, ITSM, you will be a key driver of our IT service delivery excellence. You will ... Incident Management * Oversee the Major Incident Management process to ensure timely resolution of ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...
Quick apply
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...
Work within guidelines set by managers to ensure consistent and quality service delivery. * Perform all service tasks assigned by the Service Manager or Service Department Foreman. * Participate in ...
Work within guidelines set by managers to ensure consistent and quality service delivery. * Perform all service tasks assigned by the Service Manager or Service Department Foreman. * Participate in ...
HR Manager
Calgary, AB · On-site
... to-day delivery of HR operations, services and business partner support across the employee ... Support and advise managers and employees in resolving workplace issues, conflict resolution, and ...
Quick apply
HR Manager
Calgary, AB · On-site
... to-day delivery of HR operations, services and business partner support across the employee ... Support and advise managers and employees in resolving workplace issues, conflict resolution, and ...
Manager, Transaction Tax Services
Calgary, AB · On-site
PTO
Manage and mentor engagement team members and work closely with team members located across the ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...
Manager, Transaction Tax Services
Calgary, AB · On-site
PTO
Manage and mentor engagement team members and work closely with team members located across the ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...
Service Advisor
Calgary, AB · On-site
Service Manager Want to work with one of the most prestigious luxury auto brands in the world? Join ... delivery. You will also provide timely updates and maintain clear communication with guests ...
Quick apply
Service Advisor
Calgary, AB · On-site
Service Manager Want to work with one of the most prestigious luxury auto brands in the world? Join ... delivery. You will also provide timely updates and maintain clear communication with guests ...
Manager, Project Delivery
Calgary, AB · On-site
Medical
Dental
Life
Vice President, Technical & Well Services Role Description Eavor Technologies Inc. is seeking a high-performing, strategically minded Manager, Project Delivery to lead our growing Technical Services ...
Quick apply
Manager, Project Delivery
Calgary, AB · On-site
Medical
Dental
Life
Vice President, Technical & Well Services Role Description Eavor Technologies Inc. is seeking a high-performing, strategically minded Manager, Project Delivery to lead our growing Technical Services ...
Develop quality plans for each account; monitor service delivery results * Complete all internal project close-out activities and documentation Relocation Execution * Manage all relocation activities ...
Develop quality plans for each account; monitor service delivery results * Complete all internal project close-out activities and documentation Relocation Execution * Manage all relocation activities ...
Manager, Project Delivery
Medical
Dental
Life
Manager, Project Delivery Department: Project Delivery Location: Calgary, Alberta, Canada Reports ... Vice President, Technical & Well Services Role Description Eavor Technologies Inc. is seeking a ...
Manager, Project Delivery
Medical
Dental
Life
Manager, Project Delivery Department: Project Delivery Location: Calgary, Alberta, Canada Reports ... Vice President, Technical & Well Services Role Description Eavor Technologies Inc. is seeking a ...
Manager, Canadian Tax Services
Calgary, AB · Hybrid
PTO
Your Opportunity We are looking for a Manager to join our Canadian Tax Services practice in Calgary ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...
Manager, Canadian Tax Services
Calgary, AB · Hybrid
PTO
Your Opportunity We are looking for a Manager to join our Canadian Tax Services practice in Calgary ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...
Manager, HR Advisory
Calgary, AB · On-site
Medical
Dental
Life
PTO
Reporting to the Senior Manager, HR Operations, the Manager, HR Advisory is responsible for leading Tier 2 HR service delivery across Canadian HR Operations. This role oversees the HR Advisory team ...
Manager, HR Advisory
Calgary, AB · On-site
Medical
Dental
Life
PTO
Reporting to the Senior Manager, HR Operations, the Manager, HR Advisory is responsible for leading Tier 2 HR service delivery across Canadian HR Operations. This role oversees the HR Advisory team ...
Strategist, Indigenous Client Services
Calgary, AB · On-site
Medical
Dental
Life
Retirement
PTO
Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs and small business owners in starting, growing, and ...
Strategist, Indigenous Client Services
Calgary, AB · On-site
Medical
Dental
Life
Retirement
PTO
Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs and small business owners in starting, growing, and ...
Senior Automatic Door Service Technician
Calgary, AB · On-site
$73K - $93K/yr
PTO
Effective at managing tasks in diverse and often busy commercial settings. * Customer-Focused Communication : Clear, professional interactions with clients to ensure excellent service delivery.
New
Quick apply
Senior Automatic Door Service Technician
Calgary, AB · On-site
$73K - $93K/yr
PTO
Effective at managing tasks in diverse and often busy commercial settings. * Customer-Focused Communication : Clear, professional interactions with clients to ensure excellent service delivery.
New
Construction Office Assistant
CA$24 - CA$26/hr
Provide excellent customer service to contractors, clients, and internal team. * Follow Injury ... Manage time off request documents and coordinate approval with CEM and Delivery Manager. * Manages ...
Construction Office Assistant
CA$24 - CA$26/hr
Provide excellent customer service to contractors, clients, and internal team. * Follow Injury ... Manage time off request documents and coordinate approval with CEM and Delivery Manager. * Manages ...
... journey through service delivery leadership, advisory, and support. A career within our ... Manage the performance and development of team members * Work collaboratively across KPMG service ...
... journey through service delivery leadership, advisory, and support. A career within our ... Manage the performance and development of team members * Work collaboratively across KPMG service ...
Service Delivery Manager information
What is a service delivery manager?
Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.
What does a service delivery manager do?
Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.
What skills and qualifications are needed to be a service delivery manager?
To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.
How does a service delivery manager collaborate with cross-functional teams to ensure project success?
A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
What is the difference between Service Delivery Manager vs Project Manager?
| Aspect | Service Delivery Manager | Project Manager |
|---|---|---|
| Primary Focus | Overseeing ongoing service delivery and client satisfaction | Planning, executing, and closing specific projects |
| Certifications | ITIL, PMP, or similar | PMP, PRINCE2, or similar |
| Work Environment | Client-facing, operational teams | Project teams, temporary or cross-functional |
| Industry Usage | IT, telecom, managed services | Construction, IT, engineering, various industries |
The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.
How much do service delivery managers make?
Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs
What cities near Chestermere, AB are hiring for Service Delivery Manager jobs?
Cities near Chestermere, AB with the most Service Delivery Manager job openings:
Full-time
Posted 7 days ago
Job description
Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership. Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and integrated sales growth. The remaining 50% will focus on leadership and training activities, including supporting Account Managers, providing guidance and escalation support, contributing to team initiatives, and helping execute the overall segment strategy.
Account Management Responsibilities
- Manage an assigned book of business, including scheduling and leading client meetings, negotiating renewals, presenting annual benefit plan reviews, promoting GreenShield products and services, and implementing plan amendments.
- Build and manage strong relationships with aligned advisors.
- Drive overall profitability, retention, and integrated sales targets for the assigned block of business.
- Manage at-risk client relationships in alignment with the established governance framework.
- Participate in client and prospect presentations, including finalist meetings.
- Partner closely with Business Development and Service teams to ensure client deliverables are achieved.
Team Lead Responsibilities
- Support the implementation and monitoring of key initiatives for the Account Management team.
- Lead onboarding and training for new Account Managers and provide ongoing training on new processes and products for existing team members.
- Serve as the first point of contact for technical questions and support.
- Act as the first point of escalation for client issues and concerns raised by Account Managers.
- Provide renewal support and guidance to the Account Management team.
- Work closely with the Director team to execute the overall segment strategy.
- Assist with the development and maintenance of process documentation.
- Support ad hoc projects as required.