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Service Delivery Manager Jobs in Carson, CA (NOW HIRING)

Frontline, LLC

Service Delivery Manager

Los Angeles, CA · On-site

Design, implement, operate, manage and tweak existing and new automation systems for ticket creation, monitoring, and Managed Services delivery. Prepare client proposals for new implementations and ...

INSPYR Solutions

Delivery Manager

Santa Ana, CA · On-site

Delivery Manager As a Delivery Manager with INSPYR Solutions, you will have limitless sales potential as you network and generate qualified candidate leads using your exceptional relationship ...

ServiceTitan

Delivery Manager

Glendale, CA · On-site +1

The Enterprise Implementation Services team plays a pivotal role in ensuring our client's sustained ... The Delivery Manager will oversee a team of three Enterprise Implementation Consultants, each ...

FMB

Technology Delivery Manager

Seal Beach, CA · On-site

$130 - $241/hr

Technology Delivery Manager Full Time 2 Professional Seal Beach, CA, US Salary Range: $129,584.00 ... Ensure technical solutions meet quality of service, performance, scalability, security, resiliency ...

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Socket.dev

Technology Delivery Manager

Seal Beach, CA · On-site

$130 - $241/hr

The Technical Delivery Manager (TDM) is an individual contributor responsible for the successful ... Ensure technical solutions meet quality of service, performance, scalability, security, resiliency ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Carson, CA

Service Delivery Manager information

See Carson, CA salary details

$30.3K

$98.2K

$167.9K

How much do service delivery manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service delivery manager in Carson, CA is $98,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $133,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Carson, CA look for?

The top searched job categories for Service Delivery Manager jobs in Carson, CA are:

What cities near Carson, CA are hiring for Service Delivery Manager jobs?

Cities near Carson, CA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Delivery Manager

Tata Consultancy Service Limited

Irvine, CA • On-site

$110K - $140K/yr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Own end-to-end BAU service delivery for EDO applications, platforms, and data services.

  • Serve as the primary point of contact for Production Support and L3 Service Operations.

  • Manage incident, problem, change, release, and service request management activities, including post-incident reviews and ensuring proper change governance.

Job description

Service Delivery Manager
Must Have Technical/Functional Skills
Data Bricks , EBT ,Airflow , Asset Management exp
Roles & Responsibilities
We are seeking an experienced Service Delivery Manager (SDM) to lead Business-As-Usual (BAU) Operations, Production Support, and L3 Application/Data Platform Support within the Enterprise Data Office (EDO) organization supporting Asset Management business functions.
The SDM will be accountable for end-to-end service delivery, production stability, incident and problem management, service governance, operational excellence, SLA adherence, stakeholder communication, and continuous improvement
initiatives across enterprise data platforms and business-critical applications.
The ideal candidate will possess strong expertise in Asset Management operations, Enterprise Data Platforms, Incident Management, ITIL Service Management,
Data Operations, Cloud Platforms (Azure/AWS), Databricks, and Data Governance.
• Own end-to-end BAU service delivery for EDO applications, platforms, and data services.
• Serve as the primary point of contact for Production Support and L3 Service Operations.
• Ensure compliance with service-level agreements (SLAs), operational KPIs, and governance standards.
• Lead global support teams across multiple regions and time zones.
• Drive operational stability and platform reliability for business-critical data services.
• Establish service management processes aligned with ITIL best practices.
• Lead L3 support teams responsible for critical production applications and data platforms.
• Manage Major Incident (P1/P2) resolution and stakeholder communications.
• Ensure rapid triage and resolution of production issues.
• Oversee root cause analysis (RCA) and preventive action implementation.
• Coordinate support activities across Development, Infrastructure, Cloud, Security, and Business teams.
• Drive reduction in recurring incidents through proactive remediation.
• Incident, Problem & Change Management
• Manage:
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Request Management
• Lead post-incident reviews and lessons learned sessions.
• Ensure proper change governance and production readiness reviews.
• Minimize operational risk associated with releases and platform changes.
• Maintain operational runbooks and knowledge repositories.
•
• Data Platform Operations
• Manage operational support for:
• Enterprise Data Warehouse
• Data Lake Platforms
• Databricks Environments
• Data Integration Solutions
• Data Governance Platforms
• Analytics and Reporting Platforms
• Key responsibilities include:
• Monitoring data pipelines
• Data quality issue management
• Batch processing oversight
• Platform health monitoring
• Data reconciliation and integrity checks
• Regulatory reporting support
•
• Stakeholder Management
• Collaborate with:
• Chief Data Office (CDO)
• Portfolio Management Teams
• Trading & Investment Operations
• Data Governance Teams
• Business Product Owners
• Enterprise Architecture Teams
• Infrastructure and Cloud Teams
• Compliance & Risk Functions
• Service Performance & Governance
• Track and report:
• SLA Compliance
• Availability Metrics
• Incident Trends
• MTTR (Mean Time to Resolve)
• MTBF (Mean Time Between Failures)
• Service Reliability Metrics
• Capacity Utilization
• Customer Satisfaction Metrics
• Continuous Improvement & Automation
Salary Range- $110,000-$140,000 a year

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