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Service Delivery Manager Jobs in Rhode Island (NOW HIRING)

Texas Roadhouse

Service Manager

North Smithfield, RI · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site

$131K - $132K/yr

ITIL service management practices * Incident, Problem, Change, and Release Management * Vulnerability Management, Business Continuity, and Disaster Recovery * Experience in a Large Financial ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site +1

Service Delivery & Platform Operations * Ensure the availability, stability, performance, and ... Manage relationships with telecommunications carriers and strategic technology vendors. Engineering ...

Texas Roadhouse

Service Manager

Cranston, RI · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

Gem Plumbing & Heating

Service Manager

Lincoln, RI · On-site

Ensuring that services are delivered efficiently, meet quality standards, and satisfy customer ... Budget Management: * Monitor financial performance and manage the department's budget accordingly.

Texas Roadhouse

Service Manager

Cranston, RI · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

Texas Roadhouse

Service Manager

East Greenwich, RI · On-site

$62K - $80K/yr

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

Gem Plumbing & Heating

Service Manager

Lincoln, RI · On-site

$130K - $150K/yr

Ensuring that services are delivered efficiently, meet quality standards, and satisfy customer ... Budget Management: * Monitor financial performance and manage the department's budget accordingly.

McGill Hose & Coupling Inc

Outside Sales

Warwick, RI · On-site

Collaborate with Account Managers and Inside Sales to ensure seamless service delivery. * Manage time and territory strategically to maximize coverage and efficiency. S/Continuous Improvements ...

Gem Plumbing & Heating

Service Dispatcher

Lincoln, RI · On-site

$23 - $27/hr

... service delivery. This role serves as a central communication hub between technicians, customers, warehouse, and management, while maintaining accurate scheduling, customer records, and on-call ...

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Showing results 41-60

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Rhode Island

Service Delivery Manager information

See Rhode Island salary details

$28.4K

$92K

$157.2K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Rhode Island is $91,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $125,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Rhode Island?

The most popular types of Service Delivery jobs in Rhode Island are:

What job categories do people searching Service Delivery Manager jobs in Rhode Island look for?

The top searched job categories for Service Delivery Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Delivery Manager jobs?

Cities in Rhode Island with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Rhode Island as of August 2026, with employment types broken down into 73% Full Time, 21% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,996 per year, or $44.2 per hour.

Service Manager

Texas Roadhouse

North Smithfield, RI • On-site

$5.2K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,103 frontline employees who took The Breakroom Quiz

46th of 88 rated restaurants

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager your responsibilities would include:

  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursements up to $5,250 per year
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: FULL_TIME

What Texas Roadhouse employees say

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