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Service Delivery Manager Jobs in Warren, RI (NOW HIRING)

Jj

Mgr, Service Delivery Excellence & Gov

Raynham, MA · On-site

This role will shape andmaintainthe GBS Service Catalog, oversee service delivery performance management, drive alignment across global delivery centers, and manage the Continuous Improvement ...

Grieco Automotive Group

Service Manager

Johnston, RI · On-site

Supervising other members of the service delivery team * Maintaining customer relationships and improving response and delivery times * Updating service methods to improve overall efficiency

D2B Groups

Electrical Service Manager

Fall River, MA · On-site

... service delivery. * Quality Assurance: Implement and monitor quality control processes to ensure ... Monitor and manage the service department budget, ensuring financial goals are met while ...

D2B Groups

Electrical Service Manager

Fall River, MA · On-site

... service delivery. * Quality Assurance: Implement and monitor quality control processes to ensure ... Monitor and manage the service department budget, ensuring financial goals are met while ...

D2B Groups

Electrical Service Manager

Fall River, MA · On-site

... service delivery. * Quality Assurance: Implement and monitor quality control processes to ensure ... Monitor and manage the service department budget, ensuring financial goals are met while ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI

$18.75 - $24.50/hr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

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Service Delivery Manager information

See Warren, RI salary details

$28.8K

$93.4K

$159.7K

How much do service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service delivery manager in Warren, RI is $93,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $127,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What cities near Warren, RI are hiring for Service Delivery Manager jobs? Cities near Warren, RI with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you

Mgr, Service Delivery Excellence & Gov

Jj

Raynham, MA • On-site

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Manager, Service Delivery Excellence & Governance, located in the US

The Manager, Service Delivery Excellence & Governanceis responsible fordriving consistency, transparency, and continuous improvement across the Global Business Services (GBS) organization. This individual contributor role serves as a key partner to functional leaders and service delivery teams, ensuring that services are clearly defined, performance is measured consistently, and improvement initiatives are prioritized and delivered effectively.

This role will shape andmaintainthe GBS Service Catalog, oversee service delivery performance management, drive alignment across global delivery centers, and manage the Continuous Improvement portfolio. The position plays a critical role inestablishinggovernance, standard processes, and performance insights that enable a scalable, world-class GBS organization.

Key Responsibilities:

Service Management & Governance

  • Develop,maintain, and continuously enhance the GBS Service Catalog, including service definitions, ownership, service levels, and customer-facing documentation.

  • Partner with GBS functional leaders toestablishand maintain standardized service frameworks, operating procedures, and performance expectations.

  • Support governance routines and service review processes across GBS functions and regions.

  • Drive consistency in service delivery practices across global delivery centers.

Performance Management & Insights

  • Own the GBS Service Delivery Scorecard, ensuring consistent measurement of key service, operational, quality, and customer experience metrics.

  • Develop executive-level dashboards and reporting that provide visibility into service performance, trends, risks, and opportunities.

  • Partner with Reporting & Insights teams to automate performance reporting and improve data quality.

  • Support monthly and quarterly business reviews through performance analysis and recommendations.

Continuous Improvement Portfolio Management

  • Establish and manage the GBS Continuous Improvement portfolio, including intake, prioritization, tracking, andbenefitsrealization.

  • Partner with process owners and operational teams toidentifyimprovement opportunities aligned to strategic priorities.

  • Monitor project progress, risks, outcomes, and value realization across the portfolio.

  • Promote continuous improvement methodologies and best practices across the organization.

Cross-Center Alignment & Operational Excellence

  • Facilitate alignment across delivery centers to drive standardization and reduce process variation.

  • Identifyopportunities to simplify, streamline, and harmonize processes across functions and geographies.

  • Support implementation of common governance, metrics, and operating models.

  • Drive adoption of service management and operational excellence practices.

Stakeholder Engagement

  • Collaborate with functional leaders, site leaders, process owners, and business partners to understand service needs and improvement opportunities.

  • Influence stakeholders without direct authority to drive execution and organizational alignment.

  • Communicate progress, performance, and improvement outcomes to senior leadership.

Qualifications

Education

  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Finance, Information Systems, or relatedfield.

  • Lean Six Sigma certification preferred.

Experience

  • 5-8 years of experience in Shared Services, Global Business Services, Operations Excellence, Process Improvement, Service Management, or Management Consulting.

  • Experience developing operational scorecards, KPIs, dashboards, or performance reporting frameworks.

  • Experience leading or coordinating continuous improvement initiatives and portfolios.

  • Strong understanding of process management, governance, and operational excellence concepts.

  • Experience working in global, matrixed organizations.

Skills

  • Service Management & Service Catalog Design

  • Performance Management & KPI Development

  • Continuous Improvement & Portfolio Governance

  • Process Standardization & Operational Excellence

  • Data Analysis & Reporting

  • Stakeholder Management & Influencing

  • Executive Communication & Presentation Skills

  • Power BI, Excel, and reporting tools

Success Measures

In this role, success will be measured by:

  • A comprehensive and adopted GBS Service Catalog.

  • Standardized service performance reporting across all GBS functions.

  • Improved visibility into service delivery through enterprise scorecards and dashboards.

  • Delivery of measurable value through the Continuous Improvement portfolio.

  • Increased alignment and consistency across global delivery centers.

  • Enhanced stakeholder satisfaction with GBS governance and performance management.

This role is ideal for someone who enjoys bringing structure to complexity, using data to drive decisions, and building the governance and operational discipline needed to scale a modern GBS organization.

For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visitwww.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Compliance Management, Conflict Resolution, Cultural Competence, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Internal Communications, Managerial Courage, New Program Development, Performance Measurement, Process Improvements, Talent Management, Technical Credibility

The anticipated base pay range for this position is :

153,000.00 US Anual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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