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Service Delivery Manager Jobs in Rhode Island (NOW HIRING)

Grieco Automotive Group

Service Manager

Johnston, RI · On-site

Supervising other members of the service delivery team * Maintaining customer relationships and improving response and delivery times * Updating service methods to improve overall efficiency

O'Reilly Auto Parts

City Delivery Supervisor

Chepachet, RI · On-site

$17.13 - $23.50/hr

ESSENTIAL JOB FUNCTIONS Serve as supervisor responsible for managing and maintaining a high level for all city delivery service functions. Work with city delivery dispatcher to ensure that all ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI

$18.75 - $24.50/hr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery. Job Summary: As the Service Manager, you will oversee daily service operations, manage ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Rhode Island

Service Delivery Manager information

See Rhode Island salary details

$28.4K

$92K

$157.2K

How much do service delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service delivery manager in Rhode Island is $91,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $125,400.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Rhode Island? The most popular types of Service Delivery jobs in Rhode Island are:
What job categories do people searching Service Delivery Manager jobs in Rhode Island look for? The top searched job categories for Service Delivery Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Service Delivery Manager jobs? Cities in Rhode Island with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Rhode Island as of August 2026, with employment types broken down into 73% Full Time, 21% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,996 per year, or $44.2 per hour.

Project Engineering Delivery Manager

Ports North

Cranston, RI • On-site

$90 - $110/hr

Other

Posted 3 days ago

New

Job description

Project Engineering Delivery Manager

We are seeking a Project Engineering Delivery Manager to build and lead a client-facing project delivery function supporting engineering teams across commercial and hospitality environments. This role will establish project management standards, drive consistent delivery, and ensure high-quality execution within an MSP model.

Key Responsibilities
  • Own and standardize project management practices from scoping through delivery and sign-off
  • Ensure projects are delivered on time, within scope, and aligned with client expectations
  • Maintain full lifecycle accountability so no project "goes dark"
  • Establish and enforce a consistent PM framework across engineering teams
  • Coach and mentor team leads and engineers while fostering accountability and collaboration
  • Partner with team leads to balance workloads and allocate resources across multiple locations
  • Forecast staffing needs and identify capacity gaps
  • Align closely with Sales, Account Management, and Operations to match demand with capacity
  • Optimize utilization while maintaining quality and client satisfaction
  • Develop and refine workflows, delivery standards, and execution practices
  • Drive adoption of documentation, scheduling, and reporting standards
  • Align engineering processes with PSA (Autotask) and RMM (Datto) tools
  • Identify opportunities to improve efficiency, scalability, and service performance
Qualifications
  • 5+ years of leadership experience within an MSP, IT services, or similar environment
  • Experience managing technical teams and distributed/multi-location teams
  • Strong knowledge of Microsoft 365, cloud, networking, infrastructure, and endpoint management
  • Experience working within MSP delivery models
  • Experience with Autotask and Datto
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