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Service Delivery Manager Jobs in Kansas (NOW HIRING)

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As a Trial Delivery Manager at ICON, you will be responsible for leading and manage projects, ensuring successful execution and delivery of project objectives. What You Will Do: You will manage day ...

Panasonic

EUS Manager

De Soto, KS · On-site

We are seeking a Manager, End User Computing Service Delivery to oversee the delivery, governance, and performance of end user computing services. This role is responsible for ensuring high standards ...

WIESE GROUP

Service Manager - CAT Dealership

Wichita, KS · On-site

You'll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry. This is more than a management role--it's an ...

Menards

Full-Time Order Pickup & Delivery

Salina, KS · On-site

Our Order Pick Up & Delivery Team plays an important role in the Customer Experience by providing excellent Customer Service and communication while assisting Customers with online order pick up and ...

Rentokil

Service Manager

Lawrence, KS · On-site

... delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like ... The Service Manager at each local branch is responsible for ensuring this team is functioning ...

Terminix

Service Manager

Lawrence, KS · On-site

... delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like ... The Service Manager at each local branch is responsible for ensuring this team is functioning ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Kansas

Service Delivery Manager information

See Kansas salary details

$25.9K

$83.8K

$143.1K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Kansas is $83,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $114,200.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
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Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,780 per year, or $40.3 per hour.

Trial Delivery Management (Advanced)

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Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Trial Delivery Management (Advanced)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.


As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.


As a Trial Delivery Manager at ICON, you will be responsible for leading and manage projects, ensuring successful execution and delivery of project objectives.

What You Will Do:

You will manage day-to-day project and program management activities, supporting your team to deliver quality outcomes.
Key responsibilities include:

  • Developing and executing project plans, focusing on achieving project goals and objectives.

  • Leading cross-functional teams to ensure the successful implementation of project activities.

  • Collaborating with stakeholders to identify project requirements and define project scope.

  • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement.

  • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner.

  • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies.

  • Contributing to organizational growth through effective project leadership and strategic planning.

Your Profile:

You will have solid project and program management experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:

  • Bachelor's degree in a relevant scientific discipline or healthcare-related field

  • Extensive experience in project management, with a proven track record of leading successful projects in the pharmaceutical or biotech industry.

  • Strong proficiency in project management tools and methodologies, with excellent attention to detail.

  • Excellent analytical and problem-solving skills, with the ability to develop effective project strategies.

  • Demonstrated leadership skills, with experience in managing and mentoring teams effectively.

  • Exceptional communication skills, with the ability to convey technical concepts to diverse audiences.

  • Detail-oriented, with strong organizational skills to manage multiple projects and deadlines in a dynamic environment.

  • Willingness to travel as required (approximately 25%)


Employment with ICON is contingent upon having the legal right to work in the country where the role is based.


Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.


Benefits may include:

  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.


Visit our careers site to read more about the benefits ICON offers.


Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.


If you require reasonable accommodations during the recruitment process, please let us know or submit a requesthere.

Are you a current ICON Employee? Please click here to apply

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