ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Kansas (NOW HIRING)

PepsiCo, Inc.

Area Delivery Manager

Olathe, KS · On-site

... including logistics, distribution and customer service through effective cross functional ... maintain strategic partnerships with cu Delivery, Manager, Customer Service, Operations ...

PepsiCo

Area Delivery Manager

Olathe, KS

$110K - $185K/yr

As an Area Delivery Manager you will drive activities to achieve cost targets and improve performance in the areas of service, efficiency, safety and capability. You will maintain positive employee ...

PepsiCo

Area Delivery Manager

Olathe, KS

$110K - $185K/yr

As an Area Delivery Manager you will drive activities to achieve cost targets and improve performance in the areas of service, efficiency, safety and capability. You will maintain positive employee ...

PepsiCo

Area Delivery Manager

Olathe, KS · On-site

$110K - $185K/yr

As an Area Delivery Manager you will drive activities to achieve cost targets and improve performance in the areas of service, efficiency, safety and capability. You will maintain positive employee ...

Overstory

Role & Team We are looking for an AI-experienced Delivery Operations Manager to own and improve how we deliver results to customers across complex, multi-team workflows. This is not a traditional ...

OnWay Transport

Be Seen First

Contract Medical Courier and Delivery Driver

Kansas City, KS · On-site

$15 - $25/hr

Excellent time management and communication skills Referral Program Available! Contact us or Apply on company site: * Company Description OnWay Transport is a full-service Delivery company ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Kansas

Service Delivery Manager information

See Kansas salary details

$25.9K

$83.8K

$143.1K

How much do service delivery manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for service delivery manager in Kansas is $83,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $114,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Kansas? The most popular types of Service Delivery jobs in Kansas are:
What are popular job titles related to Service Delivery Manager jobs in Kansas? For Service Delivery Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Kansas look for? The top searched job categories for Service Delivery Manager jobs in Kansas are:
What cities in Kansas are hiring for Service Delivery Manager jobs? Cities in Kansas with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you

Service Delivery Manager

Tata Consultancy Service Limited

Kansas City, KS • On-site

$90K - $110K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$110,000 a year
#LI-SP3
#LI-VX1

Apply