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Service Delivery Manager Jobs in Kansas (NOW HIRING)

Davies

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local ...

hcmportal

Delivery Manager

Leawood, KS · On-site +1

As a Delivery Manager you will guide a customer-centric product or platform team toward high ... Paid parental leave after 90 days of service. * Comprehensive medical, dental & vision insurance ...

Security Benefit

Delivery Manager

Topeka, KS · On-site

As part of the Delivery Management Team within Digital Technology Solutions, you will be embedded ... Paid parental leave after 90 days of service. * 401(k) with company match, plus Profit Sharing ...

Security Benefit

Delivery Manager

Topeka, KS · On-site

As a Delivery Manager you will guide a customer-centric product or platform team toward high ... Paid parental leave after 90 days of service. * Comprehensive medical, dental & vision insurance ...

Domino's Franchise

Delivery Driver9641

Liberal, KS · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

Icon plc

As a Trial Delivery Manager at ICON, you will be responsible for leading and manage projects, ensuring successful execution and delivery of project objectives. What You Will Do: You will manage day ...

CBRE

Resource Delivery Lead

Kansas City, KS · On-site

Client Relationship Management: * Serve as the primary service delivery point of contact for assigned business units, fostering strong relationships with key stakeholders. * Stakeholder Engagement:

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Kansas

Service Delivery Manager information

See Kansas salary details

$25.9K

$83.8K

$143.1K

How much do service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery manager in Kansas is $83,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $114,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Kansas?

The most popular types of Service Delivery jobs in Kansas are:

What are popular job titles related to Service Delivery Manager jobs in Kansas?

For Service Delivery Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Kansas look for?

The top searched job categories for Service Delivery Manager jobs in Kansas are:

What cities in Kansas are hiring for Service Delivery Manager jobs?

Cities in Kansas with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,780 per year, or $40.3 per hour.

Service Delivery Manager

On-site

Davies
Public Relations Agencies • 11 - 50 employees
Learn more about Daviesexternal

Full-time

Re-posted 25 days ago

Job description

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local business execution, ensuring consistent, efficient service delivery aligned to regional business priorities.
The role plays a critical part in maintaining operational continuity, enhancing user experience, and enabling successful delivery and adoption of change initiatives. Due to the nature of the role and collaboration across the larger team, candidates must be located in Canadian Mountain Time Zone.  
Service Delivery & Operations
  • Own and oversee end-to-end IT service delivery across all regional sites. 
  • Ensure high availability, performance, and reliability of IT services. 
  • Act as the regional escalation point for major incidents, ensuring effective communication and rapid resolution. 
  • Manage regional service operations through defined processes, shared tooling, and agreed SLAs/OLAs.
Stakeholder Management & Engagement 
  • Act as the primary interface between global service owners, local IT teams, and regional business leadership. 
  • Build strong partnerships with business leaders, site managers, and country IT teams. 
  • Facilitate regular service reviews, performance reporting, and feedback sessions. 
  • Translate business feedback and operational pain points into actionable service improvement initiatives. 
  • Communicate risks, impacts, and service updates proactively across stakeholders.
Service Governance & Continuous Improvement 
  • Ensure adherence to ITIL-aligned processes and global IT standards. 
  • Drive structured Continuous Service Improvement (CSI) initiatives and quarterly Service Improvement Plans (SIPs). 
  • Monitor service performance using dashboards and reporting frameworks. 
  • Lead monthly operational and service review meetings.
Incident, Problem & Change Management 
  • Reduce major incidents and improve SLA Performance achievement. 
  • Drive proactive problem management to eliminate recurring issues. 
  • Ensure high change success rates and minimize emergency changes. 
  • Support smooth coordination of maintenance activities and releases.
Service Transition & Project Support 
  • Ensure effective transition of new services, projects, acquisitions, and technology deployments into Business as Usual (BAU). 
  • Partner with project teams to ensure operational readiness and service acceptance criteria are met.
Vendor & Supplier Management 
  • Manage regional vendor relationships and performance. 
  • Ensure vendors meet contractual SLA obligations. 
  • Lead structured vendor governance, performance reviews, and escalations.
Capacity Planning & Compliance 
  • Support capacity and demand planning to meet regional business needs. 
  • Ensure compliance with regional regulations, including data residency, labour laws, and audit requirements.
Risk & Compliance Management:  
  • Ensure adherence to IT governance, compliance, and security policies.  
  • Manage service-related risks and escalate where appropriate.  
  • Drive initiatives to improve audit readiness and regulatory compliance.   
Experience and Education
  • Proven experience (typically 10+ years) in IT Service Delivery roles 
  • Demonstrable experience managing regional or multi-site IT environments. 
  • Experience working within global / matrixed organisations. 
  • Strong background in ITIL-based service management frameworks. 
  • Experience in vendor and supplier management. 
  • Track record of delivering measurable service improvements (e.g., SLA, CSAT, MTTR). Experience in large-scale transformation or service transition programmes. 
  • Exposure to regulated industries or compliance-heavy environments. Experience supporting 247 operational models. 
  • Strong understanding of ITIL processes (Incident, Problem, Change, Service Level).
  • Knowledge of core IT services (EUC, Networks, Cloud, Applications).
  • Understanding of service metrics (SLA, XLA, KPIs) and reporting.
  • Awareness of governance, risk, and compliance requirements.
  • Awareness of AI and automation and their use in improving service delivery and user experience.
  • Strong attention to detail with the ability to produce high-quality, professional deliverables, with clear and effective written and verbal communication skills
Essential Requirements 
Ability to operate effectively in a regional and global environment. 
Willingness to participate in on-call escalation for major incidents. 
Ability to travel regionally as required. 
Strong customer focus with a commitment to continuous improvement. 
Experience driving service governance and performance frameworks.
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