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Service Delivery Manager Jobs in Arizona (NOW HIRING)

Deloitte

Delivery Management Engineer II

Tempe, AZ · Hybrid

$53.50 - $71.25/hr

... service delivery. 4+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. 4+ years' experience in ...

Deloitte

Delivery Management Engineer III

Tempe, AZ · Hybrid

... service delivery. * 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. * 6+ years' experience in ...

Palmetto Technology Group

Service Manager

Tucson, AZ · On-site

Manager, Service We are looking for a highly skilled and experienced Manager, Service to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is ...

Courser

Service Manager

Tucson, AZ · On-site

Manager, Service We are looking for a highly skilled and experienced Manager, Service to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is ...

LA MESA RV INC

Pre Delivery Technician (17951)

Phoenix, AZ

$13.75 - $18/hr

... service work is required. Advises Delivery Manager or Delivery Coordinator immediately if additional work is needed, or if repairs cannot be made. • Communicates with parts department to obtain ...

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Service Delivery Manager information

See Arizona salary details

$27K

$87.5K

$149.6K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Arizona is $87,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $119,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Arizona?

The most popular types of Service Delivery jobs in Arizona are:

What job categories do people searching Service Delivery Manager jobs in Arizona look for?

The top searched job categories for Service Delivery Manager jobs in Arizona are:

What cities in Arizona are hiring for Service Delivery Manager jobs?

Cities in Arizona with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,541 per year, or $42.1 per hour.

Service Delivery Fulfillment Specialist l

Cable One, Inc.

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Description:
At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.
What you will do to contribute to the company's success
  • Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
  • Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
  • Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
  • Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
  • Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
  • Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
  • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications
  • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
  • Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
  • Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
  • Strong customer service skills with emphasis on phones and data entry required.
  • High level of accountability and detail orientation required.
  • Knowledgeable in Salesforce.com and Single View preferred.
  • Understanding of ROI and beginner knowledge of port process preferred.

Core Competencies
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Medical, dental, and vision plans - start when you start!
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection

Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Up to seventy-five dollars a month towards cable and internet services
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment

Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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