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Service Delivery Manager Jobs in Arizona (NOW HIRING)

TTEC

Sales Service Delivery Manager

Tempe, AZ

$70K - $75K/yr

  • Medical

  • PTO

Sales Service Delivery Manager Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Sales Service Delivery Manager working onsite in Tempe ...

TTEC

Sales Service Delivery Manager

Tempe, AZ · On-site

$70K - $75K/yr

  • Medical

  • PTO

As a Sales Service Delivery Manager working onsite in Tempe, AZ, you'll help lead a sales-focused customer experience team that brings humanity to business. #experienceTTEC Our employees have spoken.

Datavant

Senior Service Delivery Manager

Phoenix, AZ

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Amat

Service Delivery Project Manager

Chandler, AZ · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Amat

Service Delivery Project Manager

Phoenix, AZ · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Globe Telecom, Inc.

Squad Delivery Manager

Globe, AZ · On-site

The FVT Squad Delivery Manager drives the day-to-day delivery of a single campaign / enabling services squad - managing the squad's execution of committed release plans and customer engagement ...

Datavant

Service Delivery Supervisor

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service and serves as a knowledge expert for the HIS staff ... The role focuses on front line People management and training, as well as ensuring processes are ...

Datavant

Service Delivery Supervisor

Tucson, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role focuses on front line People management and training, as well as ensuring processes are ... In-person customer service experience. * Ability to build relationships with on-site clients and ...

builders

Delivery Manager Delivery

Kingman, AZ

PURPOSE Directs and manages all aspects of delivery activities and department staff at specified location(s); including responsibility for planning, coordinating and assigning work to Dispatchers ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Arizona

Service Delivery Manager information

See Arizona salary details

$27K

$87.5K

$149.6K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Arizona is $87,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $119,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Arizona?

The most popular types of Service Delivery jobs in Arizona are:

What job categories do people searching Service Delivery Manager jobs in Arizona look for?

The top searched job categories for Service Delivery Manager jobs in Arizona are:

What cities in Arizona are hiring for Service Delivery Manager jobs?

Cities in Arizona with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,541 per year, or $42.1 per hour.

Service Delivery Manager

Corsica Technologies, LLC

Scottsdale, AZ • On-site

Full-time

Re-posted 8 days ago

Job description

Job Title - Managed Services Service Delivery Manager

Job Summary

The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients while maintaining high levels of customer satisfaction, service quality, and operational excellence. This role serves as the primary point of contact for clients, overseeing service performance, managing cross-functional teams, driving continuous service improvements, and ensuring adherence to Service Level Agreements (SLAs). The ideal candidate combines strong leadership, customer relationship management, technical understanding, and operational management skills.

Key Responsibilities

Service Delivery Management

  • Own end-to-end service delivery for assigned managed services customers.
  • Ensure services are delivered according to contractual obligations and SLAs.
  • Monitor service performance, availability, and quality metrics.
  • Lead service review meetings and present performance reports to customers.
  • Manage service escalations through successful resolution.

Client Relationship Management

  • Build and maintain trusted relationships with customer stakeholders.
  • Understand customer business objectives and align service delivery accordingly.
  • Act as the primary customer advocate within the organization.
  • Identify opportunities to improve customer satisfaction and expand service offerings.

Operational Management

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Security, Network, and Application Support.
  • Ensure effective incident, problem, and change management processes.
  • Drive root cause analysis and preventive actions for recurring issues.
  • Monitor resource utilization and service capacity.

Service Improvement

  • Identify opportunities for continuous service improvement.
  • Implement automation and operational efficiencies.
  • Lead service transition activities for new customers or projects.
  • Develop and execute service improvement plans.

Governance & Reporting

  • Produce regular operational (Weekly and Monthly) and executive service reports.
  • Track KPIs, SLAs, customer satisfaction (CSAT), and service trends.
  • Participate in Quarterly Business Reviews (QBRs) with customers.
  • Ensure compliance with ITIL processes and organizational standards.

Financial Management

  • Monitor service profitability and budget performance.
  • Review contract scope and identify out-of-scope activities.
  • Support renewals, contract negotiations, and service expansions.
  • Collaborate with sales and account management teams on growth opportunities.

Risk & Compliance

  • Identify operational risks and implement mitigation plans.
  • Ensure compliance with security, regulatory, and contractual requirements.
  • Support audits and compliance initiatives.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years in a customer-facing leadership or management role.
  • Strong understanding of IT infrastructure, cloud technologies, networking, cybersecurity, and enterprise applications.
  • Experience managing enterprise customers and complex service environments.

Preferred Certifications

  • ITIL Foundation or ITIL 4 Managing Professional

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform
  • Microsoft 365 Administration
  • Autotask, or similar ITSM platforms
  • RMM and Monitoring tools (Datto and SolarWinds)
  • Power BI or similar reporting tools

Soft Skills

  • Excellent communication and presentation skills
  • Strong customer relationship management
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Decision-making under pressure
  • Service improvement initiative completion
  • Revenue growth from managed services accounts

Preferred Experience

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid cloud and multi-cloud environments.
  • Experience with enterprise IT outsourcing engagements.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or other IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.

Success Factors

A successful Managed Services Service Delivery Manager consistently delivers high-quality services, builds strong customer relationships, proactively identifies service improvements, effectively manages operational performance, and collaborates across technical and business teams to ensure customer success while driving operational efficiency and business growth.