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Service Delivery Manager Jobs in Arizona (NOW HIRING)

Amat

Service Delivery Project Manager

Chandler, AZ · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Amat

Service Delivery Project Manager

Phoenix, AZ · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Lightedge

Service Delivery Project Manager

Phoenix, AZ · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Datavant

Service Delivery Supervisor

Tucson, AZ · On-site

... service and serves as a knowledge expert for the HIS staff ... The role focuses on front line People management and training, as well as ensuring processes are ...

Datavant

Service Delivery Supervisor

Tucson, AZ · On-site

The role focuses on front line People management and training, as well as ensuring processes are ... In-person customer service experience. * Ability to build relationships with on-site clients and ...

builders

Delivery Manager Delivery

Kingman, AZ · On-site

PURPOSE Directs and manages all aspects of delivery activities and department staff at specified location(s); including responsibility for planning, coordinating and assigning work to Dispatchers ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

TTEC

Manager III, Sales Service Delivery

Tempe, AZ · On-site

$48K - $55K/yr

As a Sales Service Delivery Manager working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture ...

Clayco

Service Delivery Technician

Phoenix, AZ

$15 - $19.25/hr

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ

$15 - $19.25/hr

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

Clayco

Service Delivery Technician

Phoenix, AZ · On-site

$15 - $19.25/hr

As a Service Delivery technician, you will be the first line of support for users who contact our ... Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Arizona

Service Delivery Manager information

See Arizona salary details

$27K

$87.5K

$149.6K

How much do service delivery manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for service delivery manager in Arizona is $87,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $119,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, CFOs, and certain specialized consultants can earn $3,000 or more per day, especially in large organizations or consulting firms. Additionally, some highly experienced service delivery managers in industries like IT or management consulting may reach this level through bonuses, profit sharing, or contract work, but such earnings are typically associated with senior leadership or niche expertise. These roles often require extensive experience, advanced certifications, and a strong professional network.

What is the highest paid delivery job?

For a Service Delivery Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex service operations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do delivery managers get paid?

Delivery managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Agile methodologies, which can influence salary levels.

Is a service delivery manager a good job?

A service delivery manager oversees the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong communication, problem-solving skills, and knowledge of service management frameworks like ITIL; it can offer good career growth and compensation opportunities depending on the industry and organization.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring that contractual obligations are met and customer satisfaction is maintained. They coordinate between technical teams and clients, manage service performance, and implement process improvements, often using tools like ITIL frameworks. Strong communication, leadership, and problem-solving skills are essential for success in this role.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Arizona? The most popular types of Service Delivery jobs in Arizona are:
What are popular job titles related to Service Delivery Manager jobs in Arizona? For Service Delivery Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Arizona look for? The top searched job categories for Service Delivery Manager jobs in Arizona are:
What cities in Arizona are hiring for Service Delivery Manager jobs? Cities in Arizona with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $87,541 per year, or $42.1 per hour.
Service Delivery Manager

Service Delivery Manager

The Intersect Group

Scottsdale, AZ • On-site

Other

Posted 2 days ago

Job description

Service Delivery Manager

Position Summary

The Managed Services Service Delivery Manager is responsible for leading the successful delivery of managed IT services while ensuring operational excellence, service quality, and adherence to Service Level Agreements (SLAs). This role oversees day-to-day service delivery, manages cross-functional technical teams, drives continuous service improvement initiatives, and ensures consistent operational performance across infrastructure, cloud, security, networking, and application support environments. The ideal candidate combines strong leadership, operational management, technical knowledge, and process improvement expertise.

Key Responsibilities

Service Delivery Management

  • Own end-to-end delivery of managed IT services and ensure services meet established SLAs and operational objectives.
  • Monitor service performance, availability, incident trends, and quality metrics.
  • Lead operational service review meetings and present performance reports.
  • Manage service escalations through successful resolution while minimizing operational impact.

Operational Leadership

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Network, Security, and Application Support.
  • Oversee Incident, Problem, Change, and Release Management processes.
  • Drive root cause analysis (RCA) and implement preventive actions for recurring operational issues.
  • Monitor resource utilization, capacity planning, and service performance.

Continuous Service Improvement

  • Identify opportunities to improve operational efficiency and service quality.
  • Implement automation and process improvements to enhance service delivery.
  • Support service transition activities for new projects, technologies, and operational initiatives.
  • Develop and execute continuous improvement plans.

Governance & Reporting

  • Produce weekly, monthly, and executive-level operational reports.
  • Track and report on KPIs, SLAs, service trends, operational performance, and service quality metrics.
  • Lead Quarterly Business Reviews (QBRs) and operational review meetings.
  • Ensure compliance with ITIL best practices and organizational standards.

Financial & Operational Oversight

  • Monitor operational budgets and service profitability.
  • Review scope of services and identify operational risks or out-of-scope work.
  • Support contract renewals, operational planning, and service expansion initiatives.
  • Partner with internal teams to support business growth opportunities.

Risk & Compliance

  • Identify operational risks and develop mitigation strategies.
  • Ensure compliance with security, regulatory, and organizational standards.
  • Support internal and external audits as required.

Leadership

  • Lead, mentor, and develop high-performing technical and operational teams.
  • Foster collaboration across multiple departments and promote operational excellence.
  • Drive accountability, performance management, and continuous team development.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years of leadership experience managing technical or operational teams.
  • Strong understanding of IT infrastructure, cloud platforms, networking, cybersecurity, and enterprise applications.
  • Experience supporting complex enterprise IT environments.

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform (GCP)
  • Microsoft 365 Administration
  • ITSM platforms (Autotask, ServiceNow, ConnectWise, or similar)
  • RMM and monitoring tools (Datto, SolarWinds, or similar)
  • Power BI or comparable reporting and analytics tools

Preferred Skills

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid and multi-cloud environments.
  • Experience with enterprise IT outsourcing environments.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or similar IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.
  • ITIL Foundation or ITIL 4 Managing Professional certification.

Desired Soft Skills

  • Strong leadership and team development
  • Excellent communication and presentation skills
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Ability to prioritize and make decisions under pressure
  • Commitment to continuous service improvement and operational excellence


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