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Service Delivery Manager Jobs in Alaska (NOW HIRING)

Deeptree Inc

Service Coordinator/Dispatcher

Wasilla, AK · On-site

$17 - $22/hr

Collaborate closely with the Service Manager to continually optimize delivery. What You Bring to the Team: * 3+ years in customer service , dispatching , or team coordination (bonus if in IT)

Deeptree

Service Coordinator/Dispatcher

Wasilla, AK · On-site

$17 - $22/hr

Collaborate closely with the Service Manager to continually optimize delivery. What You Bring to the Team: * 3+ years in customer service , dispatching , or team coordination (bonus if in IT)

York Risk Services

VMO Manager

Minto, AK

Develop dashboards and insights to inform decision-making and improve service delivery ... Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick

VMO Manager

Minto, AK · On-site

Develop dashboards and insights to inform decision-making and improve service delivery ... Management retains the discretion to add or to change the duties of the position at any time.

Staffingine LLC

Project Controls Manager

Houston, AK · On-site

Job Title: Project Controls Manager Job Location: Houston, TX Job Type: Full-Time * Evaluate ... service delivery, while leveraging company resources to reduce costs. * Create and conduct ...

Aramark

Environmental Services EVS Manager

Sitka, AK · On-site

Deliver and model WEST principles to ensure exceptional customer service * Support new business development and client retention efforts * Develop and manage custodial and environmental services ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Alaska

Service Delivery Manager information

See Alaska salary details

$31.2K

$101.2K

$172.8K

How much do service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service delivery manager in Alaska is $101,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $137,800.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Alaska look for?

The top searched job categories for Service Delivery Manager jobs in Alaska are:

What cities in Alaska are hiring for Service Delivery Manager jobs?

Cities in Alaska with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Alaska as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $101,168 per year, or $48.6 per hour.

Service Coordinator/Dispatcher

Deeptree Inc

Wasilla, AK • On-site

$17 - $22/hr

Other

PTO

Posted 15 days ago

Job description

About the Job
Your Mission:
To be the heartbeat of our Service Delivery engine - the one who ensures our techs are sharp, scheduled, and sent out equipped with everything they need to crush the day. Your job is to protect SLA commitments, organize chaos into clean schedules, and ensure our clients feel like they're the only client that matters.
About Us:
We're Deeptree Inc., a growing Managed IT and Cybersecurity firm proudly headquartered in Wasilla, Alaska. We serve our clients with precision, passion, and a relentless drive for improvement. We believe that exceptional customer service is an art - and our team? We're the blacksmiths behind the scenes forging trusted, lasting partnerships.
This role isn't just about taking calls. It's about being the central command that keeps our techs operating efficiently and our clients thrilled with the results. You will own the dispatch board, shield the technicians' time, and ensure nothing gets lost in the ether.
Key Responsibilities:
Command and Control:
  • Own our ticketing/PSA system like it's your tactical map. Nothing slips by you.
  • Schedule and dispatch tickets to ensure technician efficiency, SLA compliance, and customer satisfaction.
  • Serve as the first line of communication for all inbound service requests via phone, email, and portal.
Client Success Operations:
  • Ensure every technician heads into battle (ahem, site visits) with all the info they need.
  • Monitor ticket queues, escalate issues early, and keep things moving like clockwork.
  • Be the client liaison - keep them informed, updated, and confident that we're on it.
Metrics, Reporting & Accountability:
  • Help track and improve on KPIs like CSAT, ticket aging, SLA breaches, and team utilization.
  • Report trends and suggest process improvements to leadership.
  • Collaborate closely with the Service Manager to continually optimize delivery.
What You Bring to the Team:
  • 3+ years in customer service, dispatching, or team coordination (bonus if in IT).
  • Comfortable juggling multiple requests, personalities, and deadlines - you thrive in the chaos.
  • Experience with a ticketing system / PSA tool (we use Autotask, but any will do).
  • Strong communication skills - you speak both Human and Geek fluently.
  • High emotional intelligence. You read people and anticipate needs.
  • A passion for process, improvement, and supporting a team.
Bonus Points (Nice to Have):
  • Prior experience in an MSP or IT service environment.
  • Familiarity with Microsoft 365, remote tools, and helpdesk procedures.
  • Certifications like ITIL, ITSM, CompTIA, or Helpdesk Habits.
  • Experience with service scheduling, SLA management, or project coordination.
Why Deeptree?
  • Flexible PTO.
  • Employee discounts + referral program.
  • Free access to training & professional development.
  • Clear growth path to Service Delivery Manager.
  • Culture of teamwork, ownership, and light-hearted banter.
  • Your input actually shapes the company's operations.
  • No corporate sludge, just real people doing great work.
This Role Is Ideal for Someone Who:
  • Loves working with people and solving puzzles.
  • Wants ownership over their role and a clear path to grow.
  • Is passionate about client success and team support.
  • Prefers structure and accountability, but thrives in a fast-moving environment.
Summary:
  • Job Type: Full-Time (On-Site Only)
  • Schedule: 8-hour shift
  • Pay: $17.00 - $22.00/hour (DOE)
  • Education: High School or Equivalent (Preferred)
  • License: Driver's License (Preferred)

Ready to Join the Team?
If you've read this far and felt your fingers twitch to start organizing chaos - apply now. Help us forge the next chapter of excellence in client service. And if you're still unsure? Apply anyway. Sometimes the right people don't realize it until they're in the chair.

Apply