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Service Delivery Analyst information

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$28.8K

$78.3K

$97.1K

How much do service delivery analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service delivery analyst in Florida is $78,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

What are popular job titles related to Service Delivery Analyst jobs in Florida?

For Service Delivery Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Delivery Analyst jobs in Florida look for?

The top searched job categories for Service Delivery Analyst jobs in Florida are:

What cities in Florida are hiring for Service Delivery Analyst jobs?

Cities in Florida with the most Service Delivery Analyst job openings:

Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,300 per year, or $37.6 per hour.

Delivery Analyst, Technical Change Management

Deloitte

Lake Mary, FL • Hybrid

Full-time

Re-posted 12 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 151 rated financial services

Job description

Our Deloitte Human Capital team helps organizations create value through people performance. We help clients reimagine work, the workforce, and the workplace across the enterprise, and transform HR functions with artificial intelligence and emerging technology. In today's rapidly changing environment, this role supports efforts that help clients improve workforce access, development, motivation, organization, and culture to enable performance.

Work You'll Do

As a Technical Change Management Delivery Analyst in Change, Communications, and Training Solutions, you will be responsible for:

  • Deliverables on the different components of OCM activities (change management, organizational alignment, communications, and training)
  • Support OCM activities and alignment with the overall project timeline and key milestones, and are integrated with other work streams as required
  • Execute ideas and concepts effectively at times under pressure and with tight deadlines
  • Support, develop and deploy OCM activities as required by the project, such as but not limited to, drafting communication materials, creating, and delivering training materials, implementing workforce transition plans and readiness surveys
  • Trouble-shoot and problem-solve effectively to meet objectives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Organization, Workforce, & Change offering shapes market-leading organizational strategies, delivers impactful change, and generates client value through the workforce, while leveraging data-driven insights and exceptional delivery execution.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

  • Bachelor's degree; preferably in Business, Management, Human Resources, Instructional Design, Organizational Behavior, or Psychology
  • 1+ years of experience supporting organizational change management initiatives, including communications, training, change readiness assessments, impact assessments, stakeholder management, or leadership alignment, in a consulting environment
  • 1+ years of experience developing change management or communications deliverables, such as communication plans, stakeholder analyses, impact assessments, readiness assessments, training materials, or leadership presentations
  • 1+ years of experience conducting research, analyzing data, and summarizing findings in presentations, reports, or other client or project deliverables
  • 1+ years of experience using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and/or Microsoft Excel
  • Must be able to obtain the required level of security clearance for this role
  • Center Location & Travel Requirements:
    • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Center locations (Gilbert, Lake Mary, or Mechanicsburg)
    • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
    • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
    • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • 2+ years of hands-on/applied experience supporting organizational change management initiatives (communications, training, change readiness assessment, impact analysis, stakeholder management, leadership alignment, etc.) on engagements in a consulting environment
  • 1+ year of relevant experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, Workday, SuccessFactors, custom solutions), in a relevant industry or consulting environment
  • Experience with Project Management support and Work Plan development
Qualifications:

Our Deloitte Human Capital team helps organizations create value through people performance. We help clients reimagine work, the workforce, and the workplace across the enterprise, and transform HR functions with artificial intelligence and emerging technology. In today's rapidly changing environment, this role supports efforts that help clients improve workforce access, development, motivation, organization, and culture to enable performance.

Work You'll Do

As a Technical Change Management Delivery Analyst in Change, Communications, and Training Solutions, you will be responsible for:

  • Deliverables on the different components of OCM activities (change management, organizational alignment, communications, and training)
  • Support OCM activities and alignment with the overall project timeline and key milestones, and are integrated with other work streams as required
  • Execute ideas and concepts effectively at times under pressure and with tight deadlines
  • Support, develop and deploy OCM activities as required by the project, such as but not limited to, drafting communication materials, creating, and delivering training materials, implementing workforce transition plans and readiness surveys
  • Trouble-shoot and problem-solve effectively to meet objectives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Organization, Workforce, & Change offering shapes market-leading organizational strategies, delivers impactful change, and generates client value through the workforce, while leveraging data-driven insights and exceptional delivery execution.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

  • Bachelor's degree; preferably in Business, Management, Human Resources, Instructional Design, Organizational Behavior, or Psychology
  • 1+ years of experience supporting organizational change management initiatives, including communications, training, change readiness assessments, impact assessments, stakeholder management, or leadership alignment, in a consulting environment
  • 1+ years of experience developing change management or communications deliverables, such as communication plans, stakeholder analyses, impact assessments, readiness assessments, training materials, or leadership presentations
  • 1+ years of experience conducting research, analyzing data, and summarizing findings in presentations, reports, or other client or project deliverables
  • 1+ years of experience using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and/or Microsoft Excel
  • Must be able to obtain the required level of security clearance for this role
  • Center Location & Travel Requirements:
    • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Center locations (Gilbert, Lake Mary, or Mechanicsburg)
    • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
    • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
    • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • 2+ years of hands-on/applied experience supporting organizational change management initiatives (communications, training, change readiness assessment, impact analysis, stakeholder management, leadership alignment, etc.) on engagements in a consulting environment
  • 1+ year of relevant experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, Workday, SuccessFactors, custom solutions), in a relevant industry or consulting environment
  • Experience with Project Management support and Work Plan development
Education:Bachelor's DegreeEmployment Type:

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